Customer Success Agent @ Strivecloud in Ghent, Belgium

Always wanted to be part of a fast-growing start-up? Join StriveCloud as a Customer Success Agent and get the chance to make a difference and be part of the company’s progress in a team that is eager to work with you. As CSA you will be responsible for implementing our software and giving customers the proper training and tools to help them from the onboarding phase to long-term success.

Who are we looking for?

• Customer satisfaction comes naturally to you, being a friendly face and understanding your customers to help them achieve success with our software is your main focus.
• You have strong organizational skills.
• English and Dutch, both verbal and written are required, French is a plus.
• The term “gamification” rings a bell and is something you want to learn how it can help our customers.
• Strong digital native skills to explain and create guides for our users to reach the maximum potential of our software solutions
• Design skills are a big plus
• Somebody who can gather information and feedback to further improve our product.
• Keep calm during stressful situations and can work independently.

What can you expect from us?

• Competitive salary with interesting fringe benefits.
• Challenging international customer portfolio with customers such as KNVB, AB Inbev, KV Kortrijk, RAFC, Human Forest, D11, GameTurnier,…
• Wonderful colleagues who are eager to work with you.
• Sliding hours & unlimited holidays, where remote working is occasionally an option. The after-work drinks are on your own responsibility.
• An environment where personal development is important. With opportunities for supplementary training, attending seminars, and personal mentorship.
• Flat hierarchy, where you can make a difference in a small team.

The location

StriveCloud is located at Gentbruggekouter 5, 9050 Gentbrugge, Belgium.
The location is easy to reach with both public transport and car.