Business Operations Analyst @ Deliverect in London, UK


As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
Omnichannel Innovation
Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don’t just survive; they thrive in an ever-changing global landscape.
Unlocking Benefits
Our meticulously crafted solutions provide a multitude of benefits:
Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.
Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.
Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.
Dynamic Team and Values
Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.
Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.
Department Focus
Step into the dynamic realm of Deliverect’s Strategy and Ops Department—a team comprised of highly skilled and experienced professionals who craft the magic behind the curtain, ensuring that our businesses operate with seamless efficiency. We’re not just strategists; we’re the optimisers, innovators, and collaborators shaping the future of operational excellence.
Deliverect users are not just clients; they are the heartbeat of everything we do. In our world, data isn’t just information; it’s the fuel propelling our strategic and operational decisions, ensuring we make choices that resonate with our customers. Constantly on the lookout for innovative ways to enhance our business, we exist to pave the way for our customers’ success.
Optimisation is not just a goal; it’s our mission. By refining our business operations, we elevate efficiency and effectiveness, supporting all business units in their continuous improvement efforts. Amid organisational changes, we lead and adapt, minimising disruption and ensuring a seamless journey. Hand-in-hand with other departments at Deliverect, we synchronise our strategies and operations with the company’s overarching goals, delivering optimal results for our users. Welcome to a team where every decision is a step towards not just operational excellence but the orchestration of magic in the business realm.
Deliverect is seeking a highly skilled Business Operations Analyst to join our dynamic team. The successful candidate will play a crucial role in optimising our operations and driving strategic initiatives.
With a strong knowledge of Planhat and Hubspot, the Business Operations Analyst will work closely with leadership and senior stakeholders, utilising their project management skills and data-driven insights to improve processes and impact business outcomes.
This is an exciting opportunity for an individual with a proactive mindset and the ability to drive positive change

A Typical Day

    • Utilise strong knowledge of Planhat and Hubspot to analyse and optimise business operations.
    • Collaborate with leadership and senior stakeholders to understand strategic objectives and provide valuable insights.
    • Use strategic thinking to identify areas for improvement and develop innovative solutions.
    • Utilise data analysis to identify trends, patterns, and opportunities for process enhancements.
    • Drive changes to existing processes, workflows, and systems to increase efficiency and productivity.
    • Develop and maintain reporting dashboards to track key performance indicators (KPIs) and provide actionable insights to stakeholders.
    • Conduct training sessions to educate other departments on new processes or system updates.
    • Actively engage in conversations and form relationships with leadership team
    • Demonstrate excellent time management skills to meet project deadlines and deliver high-quality results.
    • Take ownership of operational tasks and responsibilities to support the overall business objectives.

Your Expertise:

    • Bachelor’s degree in Business Administration, Operations Management, or a related field.
    • Proven experience as a Business Operations Analyst or in a similar role.
    • Strong knowledge of CRM platforms (Planhat and/or Hubspot preferred)Experience working with SaaS/ B2B tech companies is highly desirable.
    • Excellent project management skills, including the ability to handle multiple tasks simultaneously.
    • Demonstrated ability to communicate effectively with leadership and senior stakeholders.
    • Proficient in strategic thinking, problem-solving, and data analysis.
    • Experience with reporting dashboards and data visualisation tools.
    • Proactive mindset with a drive to initiate change and improvement.
    • Strong attention to detail and organisational skills.
    • Ability to thrive in a fast-paced and dynamic work environment.

Join Deliverect: Where You Shape Tomorrow’s Success
At Deliverect, we’re not just seeking team members; we’re on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.
What We Bring to the Table:
Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.
A Peek into Life at Deliverect:
Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.
Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry’s most significant challenges.
Equal Opportunities at Deliverect:
We’re committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work:
While we welcome diverse backgrounds, it’s crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can’t offer financial support for relocation or travel assistance.
Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at Join Deliverect, a workplace where culture meets career advancement.