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Account Manager – SMB/ Mid Market @ Deliverect in Toronto, Canada

Deliverect

Toronto, Canada
Who are we?
Deliverect is in hyper-growth! As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 250 million orders completed, operating globally.
We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.
With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.
Who do we work with?
The most popular and up-and-coming food delivery platforms around the globe, along with your local takeaway restaurants and stores! We also partner with Point Of Sale (POS) Software providers, ensuring we work together in the FoodTech space to deliver a market-leading product.
Our People
Located in our hubs across Europe, North America, South America, Australia and the Middle East we are growing rapidly. We are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.
Deliverect is on the hunt for a skilled and motivated Account Manager to join our team in Toronto. This role is ideal for individuals who have a passion for technology and a proven track record in account management.
As an Account Manager, you will play a crucial role in supporting and driving the success of small and medium-sized businesses within the Restaurant, Dark Kitchen, and Grocery industries. You will be responsible for managing a portfolio of clients and utilizing our integrated delivery management platform to meet their needs and exceed their expectations.
If you have a drive to succeed and a commitment to delivering exceptional customer service, we invite you to apply for this exciting opportunity with Deliverect.

Tasks And Responsibilities

    • Develop and maintain strong relationships with SMB clients, providing exceptional customer service and support
    • Ensure customer success by driving adoption and utilization of our platform
    • Identify and upsell opportunities to increase revenue within your portfolio
    • Collaborate with cross-functional teams, including product, engineering, and marketing, to address customer needs and feedback
    • Analyse customer data and provide insights to drive customer retention and growth

Job Requirements

    • At least 2 years of sales experience with technical software experience, SaaS and Foodtech being a plus.
    • You have a high level of competence and the ability to present and position yourself professionally and empathically with all you encounter to generate successful customer relationships.
    • Strong knowledge of the North American hospitality market, and restaurant operations.
    • You are convincing with professional communication and negotiation skills. Fluency in English with French being a great plus!
    • Extensive experience with sales cycles and the independent management of key accounts.
    • You are an entrepreneurial individual, analytical in the way you think, and able to thrive in a fast-paced environment.
    • Must be based in Toronto and able to commit to a 3-day in-office 2-day Hybrid home working model.

What We Offer

    • Fast-growing SaaS scale-up that’s been awarded ‘Unicorn” status.
    • Plenty of scope to develop and take ownership within your role.
    • Range of benefits.
    • Diverse international team to enjoy, regular company and team events.
    • Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress.
    • Constantly innovating products with weekly releases, constant new features and incremental optimisations.
    • A fast-growing international scale-up with strong growth plans.
    • Be a part of solving some of the biggest challenges facing the global FoodTech industry.

Equal Opportunities
We value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating everyone fairly and equally. If you need any support during our recruitment process, please get in touch talent@deliverect.com.

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