AI Customer Success Engineer @ Robovision in Gent


Job description

Who are we?

Robovision is in hyper-growth! As an AI Platform (Paas), our mission is to be the leading backbone of Vision Intelligence. With an award-winning platform, operating in 40+ countries, Robovision is one of the global leaders in the provision of AI-vision. 

Our customers are at the heart of everything we do. We empower them with innovative technology and top-notch quality, value, and service that speaks louder than words. And that’s exactly why we’re looking for a Customer Success Engineer.  As a Customer Success Engineer, your daily ambition will be to maximize customer satisfaction by leveraging your technical skills, in-depth knowledge of customer support, and understanding of the behaviors that lead customers to seek assistance.

Together, we are determined to go where no AI has gone before and create a never-ending impact!

Job requirements

What will you do?

  • Engage in daily communication via phone, chat, and email with partners and external customers.

  • Proficiently assess each ticket received, escalate as necessary and resolve any technical issues with the customers.

  • Handle high impact incidents or customer complaints in a considerate and competent manner by making sure all questions are answered concisely without leaving any open ends.

  • Identify and report any odd patterns in the issues, incidents, or customer behaviour by analysing the support tickets.

  • As necessary, deliver training to the internal and external stakeholders.

  • Build strong connections with the engineering and product teams, and coordinate with all resources to guarantee on-time delivery of platform fixes.

  • Support the partners and external customers during deployments and platform upgrades

  • Drive customer happiness metrics for satisfaction and loyalty

  • Report regularly to the Head of Customer Success

Who are you?

First of all, you’re as passionate about our ground-breaking AI product as we are. Furthermore, you can check most of these boxes: 

  • You have (recently) obtained your degree in an IT related field

  •  Knowledge of Linux and Kubernetes

  • Python knowledge, such as the ability to read and comprehend code

  • Ability to recognize and troubleshoot known as well as unknown issues

  • Ability to follow up and ask the right questions to the partners and external customers to get a thorough picture of the stated issue or problem

  • Excellent time management skills, careful attention to detail, and have a remarkable ability to follow through in an organised and effective way

  • Excellent communication skills in English and Dutch – both written and oral – and strong ability to truly listen to our customers to identify their real needs.

What we offer:

  • A front seat in Belgium’s most exciting scale-up offering a dynamic entrepreneurial environment with ample opportunities for fast personal growth and development  in different areas

  • A competitive salary & benefits tailored to your personal needs

  • A young and open company culture where we focus on communication, partnership and team building activities

  • The exciting opportunity to join us and scale our organization

Your Life @ Robovision

What matters to you when you are looking for your next career challenge?

Maybe you want to get involved in work that really has an impact on the way humans and machines are collaborating? Robovisioneers are determined to create a never-ending impact! What about somewhere you are challenged by intelligent minds and can truly discover your passion? Robovisioneers keep learning to stay ahead of the curve!

Are you looking for a culture of openness, collaboration and trust, where everyone has a voice?

We are fearlessly authentic, value informed opinions that enable decisive action and we trust each other in taking ownership.

Do you feel you are a good match with our Robovision DNA?

Then we could be your next career step. Join us and see how your contributions are enabling things you never thought possible.