Customer Success Consultant Intern @ Riaktr in Ixelles, Belgium

Meet your new team

Working in our team means you support our clients from the end of the deployment until the point where our apps are getting recurrently used to make key business decisions that lead to a strategic advantage in achieving their targets. We act on the commercial, marketing and operational front to add significant business impact to the top and bottom-line. We strive to deploy our apps according to best practices and facilitate the change management journey of our customers by embedding our apps in their daily routine.

The role

As Customer Success Consultant Intern, you will support the Customer Success Team in the training of our clients. Your work and the recommendations deduced from your analysis will have a direct impact on the business:

• You will understand client specific needs to effectively communicate product knowledge

• You will create and update current materials to facilitate new users’ onboarding

• You will research the current tools used by the Customer Success teams to improve usage. In coordination with the Customer Success team, you will decide if one of these tools can help improve usage and implement it.

• You will develop a training plan to onboard new users

• You will provide training metrics and measures of success

• You will follow up and analyze the usage of the tool in the first 30 days to ensure that the training was sufficient and review them accordingly

Your must-haves

• You have a strong interest in big data and are willing to explore this field

• You have strong communication skills

• You are pragmatic and have excellent analytical capabilities

• You are fluent in English and have an excellent level in French

• You are detail-oriented

• You are eager to collaborate effectively within cross-functional teams

• If you have some experience in customer support, it will be a plus.