Customer Success Expert – French, Dutch & English speaking – 6 months contract @ Cowboy in Belgium Brussels

About the role

Cowboy is about ‘customer obsession’, creating a seamless customer experience and being close to our riders from the moment of discovery to the moment where a problem arises and when we want to be close to solve it. Building a new way to move in your city we aim to create long-term partnerships with our customers that are built on trust and care.

The customer success team is on a mission to help customers move freely through the city and feeling happy about Cowboy, delivering top-notch support and working out creative solutions to our customers’ problems, every single day. To achieve this goal, we’re looking for a passionate Customer Success expert to make the difference between great and excellent. As a member of the Customer Success Team, your responsibilities would include:

• Growing a deep understanding of Cowboy’s product, both on hardware & software
• Helping customers understand and use Cowboy’s powerful features to the fullest
• Troubleshooting, looking for both effective and efficient solutions for problems.
• Owning customer technical and repair issues, working with internal teams and partners to ensure rapid & high quality issue resolution
• Forwarding your customers’ voices in the business, directly impacting product development decisions within Cowboy
• Optimising and developing processes to improve customer success
• In general, being true guardian of customer’s success and happiness exploring the city

Who we are

In 2018, Cowboy introduced the most beautiful, simple, and connected electric bike for urban riders. With a vision to be the ideal mode of transport, Cowboy has transformed the electric bike to be a fully connected ecosystem that our riders experience every day. Over time, the cultural impact we imagine is one of creating the living city – urban environments that are more mindful of us and the way we want to move and more sustainable for all its inhabitants.

We are a disrupter in the market with ambitious goals, winning Red-Dot awards in 2018, 2019, and 2021. We enhance the riding experience by unifying intelligent technology, delightful design, and meticulous customer service. Our mission is to become the most desirable micro-mobility company in Europe & US by 2025.

In May 2021, Cowboy launched its fourth model, introducing a new frame with a wireless phone charging feature. Our bikes, on-demand test rides, and repair services are available in more than 10 European countries and our bikes are available across the U.S.A. In January 2022, Cowboy raised $80 Million of funding from international investors led by HCVC and Siam Capital with continued support from previous investors Index and Tiger Global in the Series C round.

A Cowboy is someone with the courage, despite their fears, to follow their own intuition and to move their own way. Courage is the human emotion shared among our riders and with us as a brand.