Customer Success Manager (Brussels hybrid working) @ Skipr in Bruxelles or Paris or hybrid working or full remote

Customer Success Manager (Brussels hybrid working)

Job description

Skipr is looking for a Customer Success Manager (Brussels hybrid working)

Through an all-in-one solution to manage corporate mobility, Skipr supports companies in their transition towards a more sustainable mobility for their employees. Easily connect and manage any mobility service!

Mobility and transport is changing and by working for Skipr, you become a change agent. We love passionate, flexible, out-of-the-box thinkers who’re able to share their ideas in the simplest and clearest way. To carry out its mission, the team is composed of 40+ people in Belgium and in France.

Working at Skipr

  • The possibility to have a job with an impact on the environment and employees’ wellbeing

  • Work with 40+ diverse and international people in Belgium and in France all passionate about sustainable mobility

  • The possibility to work with flexible hours and a hybrid home-office set-up

  • An environment where autonomy is encouraged and teams are empowered

  • A strong internal and external feedback culture

  • Working in an ambitious company providing a qualitative and stable technology to service its clients

  • Learning culture and we encourage internal mobility

  • Finalist of the 2022 Deloitte rising star award, you will be joining a fast growing start-up

  • A hybrid working environment with an office centrally located in the Becentral digital campus in Brussels and an office in Paris in the 9th arrondissement.

To support its growth, Skipr is looking for a Customer Success Manager. The Customer Success Manager will be responsible for building loyalty to ensure long-term client retention. You will work closely with the Customer Operations specialists and the Project Managers in the heart of the company. You will report to the Head of Customer Success

Main tasks of the Customer Success Manager

  • Client onboardings, preparing the setup of the Skipr solution and manage objectives to make the implementation successful

  • Account management of a portfolio of customers. Taking care of long term client relationships by organizing QBRs and proactive meetings

  • Product demonstrations for customers and training or info session to explain the product in detail

  • Customer support

Job requirements

  • BS/MS degree in Economics, communication or equivalent practical experience

  • Minimum of 1 year in Customer Success Management or a commercial role

  • Fluent in French and English (Dutch is an added advantage)

  • Excellent communication skills

  • Tech savvy

  • Deep understanding of customers’ needs

  • Ability to perform in a high paced & flexible environment

What we offer

  • A full time open-ended employee contract in Brussel (depending on the localization in hybrid working )

  • a competitive salary package with many benefits: meal vouchers, group and hospitalization insurance as well as refund insurance on medical treatments (Alan), company smartphone and laptop, company phone subscription, eco vouchers, a budget for your personal mobility in Europe.

  • a hybrid working environment (minimum 8 days at the office per month) with flexibility, autonomy and transparency, personal development and exciting challenges

  • A friendly and transparent company culture with a blend of formal and informal moments

  • A great opportunity to have an impact on mobility and shape the product to scale across Europe.

Applications are to be sent only via the application form and will close on 8 December, 2023.