Customer Success Manager @ Realo in Ghent

Do you enjoy solving people’s problems? Are you happy when others are happy? How about putting a smile on someone’s face?

Well, lucky you (and us)! We are looking for a Customer Success Manager on a full-time basis to provide our customers with an optimal journey from day one. At Realo, we help consumers and real estate professionals sell, let, buy, or rent properties online by providing them access to relevant listings enriched with local data and market valuations. ️

You will have a chance to work alongside engaged and like-minded people, in a hybrid environment (from our cozy office in the center of Ghent & remote). Sounds fun?

What you will do:

• Use Hubspot to be the single point of contact for our customers and dispatch tickets to the relevant team/person
• Successfully onboard new customers, identify customer needs, and help customers use specific features
• Proactively follow up on our customers to maintain high engagement and low churn rates
• Manage customer content by recording video tutorials, writing FAQ pages, and automating our support
• Contribute with your own ideas to make customer processes more efficient
• Act as the bridge between our clients and your colleagues in other teams
• Proactively explore ways to make our customers more self-serving

You are a fit because:

• Ideally, you have experience as a Customer Success Manager, Customer Representative, or any similar Customer-facing job. Alternatively, just qualification in such a field with big motivation could be sufficient to start with 🙂
• You are an empathetic, communicative person and a natural problem solver
• You are resilient, can get hold of people’s situations quickly, and provide them with good experience
• You have good writing skills to keep our content nit and professional
• You can work structured and independently
• You are attracted by a start-up environment, getting energy from being involved in activities outside your day-to-day tasks
• You are fluent in Dutch and have a strong command of French

Why Realo?

On top of a competitive salary, performance-based commission, and flexible working hours, we offer the following perks:

• Annual team (getaway) trip for 4 days
• Tuesday lunch delivery at the office
• Regular team drinks and events
• MacBook
• Smartphone + paid subscription
• Commute reimbursement (bicycle, bus, train)
• Homeworking reimbursement
• Meal vouchers
• Yearly eco vouchers ♻️

How does all of this sound to you? Excited to join us?

Apply by sending your CV and a few sentences about why you would be a good fit ✉️ We will get back to you swiftly 🙂

We value diversity, equity, and inclusion and seek to build a workplace that welcomes people from the broadest talent pool possible. Qualified individuals from all types of backgrounds are encouraged to apply.

Realo aims to become the leader in the real estate marketplace and data in Europe. Learn more about us at www.realo.be