Key Account Manager
Job description
The role
We are looking for an experienced, self-driven, and highly motivated Key Account Manager to generate business and build lasting relationships with one of our biggest Smart S&D customers. You will work closely with Sales including the Customer Success team, Product, and Operations. More concretely, you will be:
-
Developing and sustaining solid and trusting relationships with key clients to ensure they remain happy with our solution.
-
Developing a thorough understanding of key clients’ needs and requirements to continuously propose solutions that meet their objectives
-
Communicating and collaborating with the sales, product, and operations departments to ensure that key clients’ needs are met.
-
Setting a strategic direction for the account you are responsible for and setting up an account plan to deliver sales forecast, revenue, and margin targets.
-
Forecasting and tracking client account metrics (account progress, goals, budgets, etc.)
Requirements
Your must-haves:
-
Ability to maneuver in large corporate environments. Previous experience with a large group and its subsidiaries in Africa is a plus.
-
Previous commercial experience with telecommunications is a plus.
-
Previous experience with start-ups or fast-growing companies; you thrive in a fast-changing environment.
-
Strong team player; proactive and energetic.
-
Excellent relationship management and communication skills.
-
Excellent verbal and written conversation in French and English. Portuguese is a plus. You are able to influence C-level executives.
-
Excellent organizational skills and ability in problem solving and negotiation
-
Interest in analytics and big data solutions
-
Based in Brussels, Belgium or Casablanca, Morocco.