Partner Success Manager @ Officient in Ghent

Hello there Are you the new Partner Success Manager Officient is looking for?

Officient has demonstrated product-market fit, growing in 5 years to over 22k customers. Our aim is to help HR create a better experience for all employees, providing tools to analyze and improve their human capital, while simultaneously reducing HR administration.

As a Partner Success Manager at Officient, you will establish and ensure successful relationships with our partners: payroll providers. In a role that combines account management, project management and change management, you’ll have a central impact on the scalability of Officient towards thousands of additional end customers.

Main responsibilities

• Position yourself as the go-to person for our partners
• Ensure a successful implementation of Officient as an HR-tool for the partners’ end customers
• Provide second line support for our partners’ employees
• Track progress per partner via KPIs and conduct regular reviews
• Guide change management, in cooperation with the partners’ management, to support the partners’ employees (eg by developing workshops, individual sessions,…)
• Work together with our Product team as you’ll be the SPOC for our partners concerning all product related questions and requests
• Use a coordinated sales & marketing approach (incl giving demos) in collaboration with our Partner Account Manager to attract new end customers

Does this sound like you?

• Prone to build and manage customer account relationships
• Able to establish and optimize operational processes related to customer account management
• Strong verbal and written communication skills
• Proactive, problem-solving, action-oriented, open, curious and determined mindset

Extra bonus points if you have experience in…

• The world of payroll providers and/or experience with various hr & payroll packages
• Change management
• Working at a fast-paced startup or in a SaaS environment

What’s our offer?

• Flexibility in working hours and location
• High-impact position in a fast-growing company
• Growth and mentoring by experienced colleagues
• Competitive salary package that is Officiently optimized to your individual needs
• Open, informal atmosphere

Did your level of excitement rise while reading this vacancy?

Do not hesitate to apply! You can do so in English, Dutch or French. We’ll contact you soon ✉️

You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation or any disability.