Product Integrations Manager @ OTA Insight in Ghent, Belgium

We are looking for a full-time Product Integration Manager based in our Ghent office. As a Product Integration Manager, you’ll enjoy challenging projects and thrive in a fast-paced environment where accountability and initiative is paramount. A successful candidate is a self-starter with an analytical mindset that will bring experience in project management fundamentals, is able to reason about data and software functionalities, can weigh up advice of various stakeholders and has a desire to bring innovative technology to the hotel industry.

What will I be doing?

• Manage our data integration processes with hospitality software systems from discovery to launch, actively liaising between engineering, operational and commercial teams.

• Investigate technical feasibility and data compatibility with partners & hotel customers. Closely collaborate with engineering and commercial teams to align technical requirements with strategic vision.

• Be a trusted advisor for the engineering team, to help them understand the intricacies of every integration target.

• Actively reason about the implication of limitations of the integration target, and suggest improvement to our product to deal with those limitations or to reshape our integration requirements.

• Own the roadmap and timelines for our integrations by combining the input of product, engineering, commercial teams as well as your own knowledge and research on the different players. Be(come) the expert on the hotel connectivity landscape.

• Work in close collaboration with our integration partners and push for timely delivery to meet user needs and established timelines.

• Design, iterate and document the onboarding process for new and existing hotel integrations. Work closely together with our Customer Care team to ensure they have the right tools to support this implementation process.

• Encourage customer adoption by collaborating with Marketing and Sales to achieve company objectives.

• You are a self-starter, who is able to work with loosely defined requirements and adapt to a rapidly changing environment.

• You have excellent communication skills. On the one hand, you’re able to communicate technical information to non-technical (internal) staff in an easy to understand way. On the other hand, you’re able to build effective relationships and comfortable working directly with external stakeholders such as clients & partners.

• You have a knack for data, and are able to quickly understand the functionalities of a software application.

• You have a proven track record of managing projects with a cross-functional group of stakeholders, where you helped to shape the collaboration between the stakeholders.

• Professional experience in an integrations- or partnerships-related role within the hospitality industry. You worked at a hospitality SaaS company? Even better!

• Familiarity with the hotel distribution landscape or in-depth knowledge of one of the following systems: PMS, CRS, Channel manager, RMS and the data they each manage.