Support Engineer @ Kpler in Colombia (Remote)


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In a world where trades are happening faster than ever to answer our needs, where sustainability is not just an option anymore, clarity and trust in the information we trade with are a must. 
So, say hello to Kpler! We exist to facilitate sustainable and efficient trade to meet the changing needs of our world. To do so we’ve built a Data-as-a-Service solution that does exactly that across the lifecycle of a trade.
Our solution aggregates data from hundreds of sources including radar and satellite imagery as well as logistics, governmental, shipping databases and more. Intelligently connecting the dots across fragmented information landscapes, we bring to our clients a unique, real-time understanding of the trades happening all over the world, by giving them access to live information about the movement of cargos, the availability of vessels as well as commodity storage.
To support this endeavor, we have teams in more than 9 countries and 11 key locations (Brussels, Paris, London, Athens, Vienna, Rostock, Hyères, Dubai, Singapore, Houston and New York). With individuals of various backgrounds, diverse skills, and international experiences, being global & inclusive is in our DNA!
Your future position
The engineering division is composed of many crews who are either business or data oriented. Within this, our small but growing service desk team is a collaborative, set of customer-centric, support analysts and engineers, who provide an excellent level of technical support and guidance to our clients and senior business stakeholders.

In this team, your mission is to:

    • Troubleshoot tickets, identify causes and assess urgency
    • Communicate with internal and external customers to help directly with their problems or questions
    • Where you cannot resolve an issue, you will engage with others in order to ensure problems are handled by the right team
    • Help to create runbooks and document knowledge-base articles, enabling colleagues to perform troublesome tasks more easily for themselves
    • Help improve our support processes, always with a goal in achieving greater customer satisfaction

It will be a match if you

    • Have strong experience of identifying the causes of problems
    • Multiple years’ of experience in a technical support position  Including supporting a real-time 24/7 platform
    • Strong knowledge of Linux, particularly shell script capabilities
    • Fluent in English (company language)
    • You are a keen learner who is always looking for chances to broaden your knowledge

It will be even better if you have

    • Scripting/programming knowledge (for instance in Python or Javascript)
    • Some experience with SQL
    • Experience with any of the technologies used at Kpler including; Kubernetes, Typescript, Scala, Kafka, Datadog, Prometheus, Grafana
    • Experience with ticketing systems (ZenDesk or similar tools)

What you will get at Kpler:
•We offer competitive compensation & benefits including work from home allowance, medical and life insurance, training and development allowance, paid volunteer work and more!
• You’ll get to work in a truly global work environment, with offices in 7 countries (UK, France, Belgium, Austria, US, Dubai and Singapore), we come from more than 50 countries and speak more than 20 languages
•We have truly embraced the new age of workplace flexibility where you can chose to work fully remote, hybrid or onsite
•You will get a company laptop and you can choose between Windows, Mac, or Linux
•Global maternity (extended leave), parental, festival and compassionate leave policies aligned to the contemporary needs of the family, and individual choices
And you REALLY want to join our Engineering team because…
• Interesting product & challenging technical problems to solve: our market is very specialized and quite complex! This means we build real algorithyms and there’s some serious software engineering at work here! 
• Our growth is exponential: we build new features and products everyday! We frequently tackle brand-new business areas which means there’s always everything to build and always an interesting problem to sink your teeth into!
• We are at the cross-road of Software Engineering, Commodity, Energy and Finance. This creates an interesting cultural mix: We value the flexibility, collaboration and employee-centric approach that the Tech culture brings but we also value the pragmatism, hard-working and intellectual excellence expectation that often runs in the Finance and Energy worlds.
• Team of 85+ talented Engineers working with the most modern tech stack
Recruiter Screen: 30 minute video interview with a recruiter from hiring team
Hiring Manager Interview and Technical Exercise : 45 minute exchange and technical challenge with our Support Lead
Meet the Team: 45 minute video interview, an opportunity to see the fit and get to know your potential future team!
Our values
Be humble – We always place the interests of the collective before your own.
Respect and care for others – We make every person feel comfortable in their own beliefs, decisions, and perspectives. 
Take responsibility – We take ownership of our actions.
Act with integrity -We are honest and transparent in all your dealings.
Be bold – We push the boundaries in order to improve and grow.
You’ll get to work in a truly global environment, with more than 30 nationalities speaking more than 15 languages.
Our People Pledge
Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
By applying, I confirm that I have read and accept the Staff Privacy Notice