To apply for this job please visit lizysrlbv.teamtailor.com.
We are reshaping the € 70bn European car leasing business, one of the largest yet-to-be disrupted markets! The traditional car leasing industry is slow, complicated and expensive. As a result, most SMEs and independents cannot afford to lease cars for their employees.
We put all our efforts to ensure that ordering a car through LIZY is as easy as ordering a toaster on Amazon and give our customers a Four Season type of experience. Our goal is to become the European leader in digital car leasing. Our 250+ reviews with an average rating of 4.9* speak for themselves!
LIZY is a well funded startup (over >€50m raised in debt+equity) with off-the-charts revenue growth, an amazing team of 35 A-players and a presence in both France and Belgium. We’re backed by Lab-Box, the investment fund of D’Ieteren that aims to improve the mobility of people and goods in a scalable & sizable way.
Fun (Have it): Enjoy the ride – life is short.
Feedback (Give it): Feedback is the breakfast of champions. Always assume positive intent.
Personal Growth (Master it): Never stop learning and improving.
Wow (Deliver it): Actually make our customers say “WOW”.
️♂️ Drive (Show it): Show commitment and bring everything you have. Do what you say and say what you do.
At LIZY, we believe that a happy cohesive team can go a long way. We do everything that’s possible to build a work environment that enables everyone to work at their best. Working at LIZY means being part of an empowered team and collaborating with talented colleagues with experience at well-known companies such as McKinsey, Cowboy, Mercedes-Benz, BMW, Uber, Google, Deloitte and EY!
Who are we looking for?
We are looking for a Technical Aftercare Expert that can take full responsibility over the technical aspect of managing a fleet of x000 cars. You have a strong affinity for automotive technology (both ICE cars and EVs), gave a customer-centric mindset and know how to manage the MRT-relevant partnerships in a leasing company (Renta Solutions, tire centers, independent maintenance providers, …). Autonomy, ownership and proactivity will be needed to succeed in this role. In a next phase, you will get the opportunity to scale this department by building your team.
♀️ About you
Technical automotive knowledge: You know how vehicles work under the hood and you can challenge repair and maintenance bills that are presented to you.
Customer oriented: Next to running a tight ship, you get joy from bringing a smile on customers faces.
Leasing experience: You are familiar with the Belgian maintenance and tire networks (benefits, ways of working, pricing, …) and how they interact with leasing companies (Renta Solutions)
Hands-on: You dive straight in into issues and opportunities and take full ownership to push things through completion.
Highly organized: You have the ability to see simplicity in chaos and you can translate important steps into relevant KPIs.
Owner, not a renter: You take full responsibility on issues that enter your path, and you are excited to call the shots.
Extremely strong communicator: Your written and verbal communication (preferably in both Dutch & French) is to the point and reflects the customer love we carry at heart.
Your mission at LIZY
Improve our aftercare NPS after delivery by setting up scalable processes, weighing in on MRT (maintenance, repair & tire) policies, and leveraging your customer insights with our Product (IT) team.
Take full ownership of our interactions with Renta Solutions, ranging from configurations, automated approvals, interactions with our LIZY product, cost monitoring, …
Jump in with our Customer Success team in the first months to support on more generalist topics to get a 360 view on the post-delivery customer journey
Take ownership on improving our MRT network set-up together with the Operations Manager Belgium: costs optimization, service improvement initiatives, customer steering, kick-back negotiations and follow-up, elimination of certain locations, …
Dive deep on the complex technical issues that occur in our fleet and determine the right course of action together with our MRT network and other stakeholders of the LIZY ecosystem.
Customer advisor on technical issues or more complex questions
Perks and Benefits
At LIZY, we deeply care about our workers. Therefore, we offer
➡️ Flexible Work: Amazing modern headquarters at Flagey, Brussels, possibility to work partially remote (even after Covid-19), organize your own work schedule, and enjoy the sun while working on our rooftop!
➡️ Attractive Package: Fair salary and generous package including meal vouchers, a LIZY car, transport, insurance, car, and strong long-term incentives with stock options.
➡️ Learning Opportunities & Empowerment: Hands-on experiences, taking initiatives, incredibly talented colleagues to learn from, free books at disposal.
➡️ Quality Equipment: High-end tools including macbook, iPhone & computer screen for homeworking.
➡️ Friendly, fun & transparent environment: Join an international team of friendly mates in a transparent and fun work environment.
➡️ Extra: Fresh fruit, quality tea & coffee, weekly team lunch, and monthly team drinks.
Do you want to build tomorrow’s car leasing platform? Then send your resume to firstname.lastname@example.org!