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Technical Project Manager @ Deliverect in Amersfoort / Ghent, Flemish Region

Deliverect

Amersfoort / Ghent, Flemish Region

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Deliverect
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
Omnichannel Innovation
Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don’t just survive; they thrive in an ever-changing global landscape.
Unlocking Benefits
Our meticulously crafted solutions provide a multitude of benefits:
Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.
Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.
Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.
Dynamic Team and Values
Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.
Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.
Department Focus
Welcome to the epicentre of the digital ordering revolution—Deliverect. Within our Product Department, we stand unwavering in our dedication to consistently and efficiently deliver groundbreaking solutions to the global marketplace. Our mission is more than a goal; it’s a commitment to bridging the gap between customers and the businesses they hold dear.
Whether streamlining digital ordering for delivery or on-premise service, we are the architects of tools that empower businesses to flourish in our swiftly evolving digital landscape. Behind the scenes, our engineers, designers, and product managers are fueled by boundless passion and innovation, perpetually pushing the boundaries of what’s possible. In our world, the word “impossible” finds no home.
We’re not just thinkers; we’re doers on a grand scale, acting on ideas that create fresh and improved ways to serve our customers. Our products, relied upon by businesses across the globe, represent our integral role in their success—a role we take immense pride in.
Our commitment goes beyond crafting products; it’s about creating experiences. User-friendly, dependable, and scalable, we design and build technology that empowers without overwhelming, always keeping simplicity and user-friendliness at the forefront. Join us in the Product Department, where innovation is not just a buzzword—it’s our way of life.
Your Impact
We are looking for an experienced technical project manager with an understanding of API / web services to manage all integration projects from start to finish between Deliverect and all the various platforms we want to integrate with. 
During the project, you will manage and set the expectations for all internal and external stakeholders. You will be custodian to timelines, making sure details of the integrations are properly specified and engaging with all key stakeholders (internal and external).
You will need the appetite to develop a strong product knowledge (training is provided) alongside an understanding of the food tech industry ecosystem including Point of Sales (POS), Delivery Service Providers (DSPs), Online Ordering, Dispatch, etc…
You will work closely with a development team that is building integrations and managing the scope, timeline, and budget of the integrations.

A Typical Day

    • Align with stakeholders (both internal and external, sales, and product teams) to gather integration requirements, manage expectations and define the finished integration
    • Manage in parallel 5-10 integration projects at the same time
    • Collaborate with the management team to define integration priorities
    • Outreach to prospective partners in the hospitality tech industry together with our regional partner managers
    • Define the engagement model with technology partners, identifying the different steps of engagement, touchpoints and pace
    • Turn requirements into user stories and work with the development team to execute stories
    • Provide ‘hands-on’ 1st level of support towards customers when launching an integration 

Your Expertise

    • Organizational skills and time management skills to keep projects on track to the finish
    • Project managing skills to start projects and finish projects successfully. Having a project management certification is a plus.
    • Strong communication and interpersonal skills to coordinate with team members, partners, customers and management
    • Fluent in English, other languages are beneficial
    • Technology experience, preferably partner programs (we work with APIs and software development kits (SDK) and solutions ecosystems)
    • Able to operate in a Global company environment 
    • Demonstrated operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation and planning
    • Able to be flexible with evolving business priorities; dealing with ambiguity
    • Willing and able to address escalated client issues with speed and urgency
    • Experience in Agile development methodologies and SaaS products/cloud technologies are beneficial
Join Deliverect: Where You Shape Tomorrow’s Success
At Deliverect, we’re not just seeking team members; we’re on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.
What We Bring to the Table:
Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.
A Peek into Life at Deliverect:
Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.
Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry’s most significant challenges.
Equal Opportunities at Deliverect:
We’re committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work:
While we welcome diverse backgrounds, it’s crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can’t offer financial support for relocation or travel assistance.
Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.

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