Technical Support Officer @ Qargo in Zuiderpoort – Gent, Belgium


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Qargo Introduction
Qargo is a dynamic tech start-up with offices in London and Ghent, dedicated to revolutionizing the transportation industry. Our mission is to enhance efficiency, profitability, and sustainability within the sector. We are proud to be developing the most user-friendly and intuitive Transport Management System (TMS) available, streamlining administrative processes, and optimizing planning for our valued clients.

In our pursuit of excellence and to further support our growth, we are seeking a talented Technical Support Officer to join our dedicated support team. This role is tailored towards individuals with a technical background, focusing on providing comprehensive support from a technical perspective, including key responsibilities such as data management and template customization.

In this role, you’ll…
✅ Serving as the primary technical contact for our clients, offering expert assistance.
✅ Managing the technical helpdesk for our clients across the UK, Belgium, Ireland, and the Netherlands.
✅ Effectively communicating and educating clients on new product features through our helpdesk portal.
✅ Collaborating on the creation of onboarding tools, including product demos, tutorials, and crafting technical FAQs.
✅ Uploading master data such as driver and vehicle information into the Qargo system.
✅ Adapting PDF and email templates to meet specific client requirements.
✅ ​Setting up Excel/CSV imports and creating the necessary mappings to ensure data accuracy and efficiency.
Your Profile
✅ In-depth understanding and knowledge of transportation concepts.
✅ Fluent in Excel.
✅ Knowledge of scripting/programming is a plus.
✅ ​Fluent proficiency in English and Dutch. Good knowledge of French earns you bonus points.
✅ Strong technical aptitude, with the ability to navigate software systems effectively.
✅ Customer-oriented mindset with exceptional communication skills.
✅ Demonstrated ability to manage administrative tasks with precision and punctuality.
✅ Adaptability and flexibility in a fast-paced startup environment.
We Offer
✅ A competitive salary package with great benefits
✅ A role with a lot of responsibility, ownership and impact
✅ The possibility to grow with us and make your ambitions come true
✅ Flexible hours, hybrid working
About us

Want to be trusted to take ownership of your work, with freedom to experiment? Excited about solving big problems and changing an industry? Keen to see your work have an impact – fast?

At Qargo, we’re technologists and industry experts who’ve come together to help the trillion-dollar logistics sector become more sustainable and profitable.

An astounding 4 out of every 10 trucking miles are empty, costing the industry $100 billion a year – and producing more carbon emissions than every international flight combined. Transport firms currently waste time with inefficient processes and paperwork, missing opportunities for better communication and collaboration.

We built Qargo because the industry deserves better. Our solution eliminates tedious manual processes, helps carriers use their resources more effectively, and embeds digital collaboration in their day-to-day workflows.

With Qargo, the industry can optimise loads, lower costs and cut emissions.

If you’d like to build a better way forward, and be a driving force in an inspired team – come and join us at Qargo.