Customer Success Intern – Paid internship @ AppTweak in Ixelles, Brussels, Belgium

The Job 

Nodalview is a powerful sales and marketing platform for real estate agents. It supports the creation of high-quality visuals and immersive content to attract, engage, and qualify potential customers, providing a modern online buying experience. With Nodalview, agents can enhance their online presence, gain data insights to close deals faster and connect the right buyers with the right homes. We believe in modernizing the real estate industry through cutting-edge technology and a customer-centric approach.

Nodalview currently supports over 10,000 agents in 30 countries, with an international team of 70+ employees from 10 different nationalities, and is backed by premium investors in Ghent, London, and Madrid.We’re seeking for an enthusiastic intern to join our Customer Success department at Nodalview! As a Customer Service Intern, you’ll work directly with our international team, engaging with customers and providing assistance in a fast-paced, entrepreneurial environment. If you’re an adaptive self-starter with strong communication and writing skills, we welcome you to join our team!

Curious to see what your day-to-day will look like?

• Advise and guide our customers through the use of Nodalview.
• Proactively identify customers that might be experiencing problems and reach out to them to help, even before they come to us!
• Participate in the knowledge base growth by writing, reviewing, updating, and potentially translating knowledge base articles.
• Transfer customer feedbacks to the product team to add improvements and new feature requests to our solution that would delight our customers even more!
• Participate in building the Nodalview customer experience strategy.

Who are we looking for?

• Masters level and above (End of study internship, Gap year internship)
• You are fluent in French and English (both spoken and written).
• Efficiency and goal-focus is your second nature
• You can communicate well with others
• You have strong organizational skills and an analytical mindset
• You take initiative and you’re a fast learner.
• You like working in a techy environment.
• You have to do an internship of a minimum of 4 months.
• You genuinely care about helping others with empathy
• You have a valid EU work permit
• You are currently enrolled in school and can provide an internship agreement
• START DATE: January 2024

Want to know if you’d feel at home at Nodalview? Check out our values:

• Be passionate – We love what we do
• Keep it simple – We focus on the essence and continuously improve
• Go for excellence – We set the bar high and aim to be industry leaders
• Deliver awesomeness – Putting a smile on our customers’ faces is what keeps us going
• Win together – We trust each other, care for each other and we work together, always

What we offer

• Not just a great internship in a scale-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent accelerator of your professional growth (many people from the CS team were hired after their internship!)
• A great bunch of open-minded colleagues (or should we say friends ?)
• An inclusive and positive environment
• A cool office in a dynamic co-working space.
• The opportunity to work for a fast-growing SaaS company.

Any question ?

Feel free to e-mail us on careers@nodalview.com if you have any question or remark.