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Community Support Engineer @ Intigriti in London

Intigriti

London
Your mission
We are looking for a first-level Community Support Engineer, to join the Intigriti Community team, supporting our community of over 70,000 ethical hackers!

As Community Support Engineer you will be the first point of contact for platform users with questions, problems or praise related to Intigriti’s products or services. As the first point of contact for Intigriti community members or clients, you radiate our mission and vision and strive for an excellent customer support experience. You will pro-actively suggest and implement potential improvements that help us scale our personal and solution-oriented support services with our growing customers and community members. You will be working in a small, remote-first support team part of a bigger community team with daily catch-ups and occasional in-person meet-ups.

Does this sound like you? Time to jump onboard the Intigriti rocket ship!

What you’ll be doing

  • Answering and troubleshooting support queries by community members and customers.

  • Monitoring all feedback and communication channels.

  • Ensuring swift and efficient case resolution through frequent follow-ups and check-ins.

  • Documenting and updating frequently asked questions and knowledge database resources.

  • Executing administrative tasks related to payments, sanction lists checks, platform suspensions and user accounts.

What you’ll bring

  • You have a minimum of 2 years experience in client- or community facing support environments.

  • Others describe you as a people-oriented, positive, patient and friendly person.

  • You possess problem solving skills, ability to resolve low-level technical issues that can be solved by reading public or internal documentation or resources.

  • You have an excellent command of the English language, and can write in a fluent manner with a professional tone-of-voice that is adapted to the audience.

  • You have the discipline to strictly meet SLA’s, anticipate and escalate in the event of potential problems.

  • Experience with community management, customer service or success management is a plus, as well as experience with a ticketing or business chat system.

What is in it for you?
✅ Competitive salary (and discretionary bonus)
⏰ 26 days of annual leave and Bank Holidays
⭐ Top-notch Private Healthcare and Health Cash Plan
⭕ Hybrid working model
☕ Initial home office budget
✈️ 1-month work abroad policy
✍ Great training and yearly learning budget
⌛ Employer pension scheme
⛹ Social activities and team outings
✨ Referral bonus
❓ Employee Assistance Program
⚡ Great hardware and access to the best tools to be successful in your role
☎️ Mobile subscription contribution
Why join us?
Here are some great benefits of joining our team:

  • Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty.
  • We provide a clear career path and learning budget to help set you up for success.
  • Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living.
  • Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.
  • We are the proud winners of the Deloitte Rising Star award in 2020 and the Deloitte Fast 50 award in 2021.
  • We’re backed by top investors who are enabling us to grow internationally.
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About us
Intigriti is a rapidly expanding cybersecurity company specializing in crowdsourced security services to help organizations protect themselves from cybercrime.

Our industry-leading bug bounty platform enables companies to tap into our global community of 70,000 ethical hackers, who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.

More than 200 organizations, including Intel, Yahoo, and Red Bull, trust our platform to reduce the risk of cyber-attacks and data breaches. With cybersecurity becoming an increasingly important issue, our complementary security testing services have been designed to help companies of all sizes keep their digital assets secure.

Founded in 2016, Intigriti now has a global team of 100+ employees spread across Belgium, the United Kingdom, the Netherlands, and South Africa. And with the backing of our recent Series B Funding, we’re planning on taking our growth to the next level.

Are you ready to jump onboard the rocket ship?

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