The Bit About Urbantz

At Urbantz, we help the world’s largest retail, grocery, ecommerce and logistics companies love their last mile with a smarter, greener approach to delivery management. Our SaaS platform was built specifically for enterprises to help them cut through the complexity of multi-fleet operations and drive greater sustainability in the final mile at any scale.

More than 100 brands enjoy the clarity and control to cut their CO2 emissions, allocate smartly across carriers, build unique workflows and ensure on-brand delivery experiences for recipients with Urbantz.

Since our inception in 2015, we’ve enjoyed phenomenal growth across Europe, the Middle East and beyond. In 2020, Deloitte ranked us third in its annual Technology Fast 50 list.

The Challenge

We are looking for a Solution Architect with a strong technical background and customer-oriented mindset to join our customer operations team.

As a Solution Architect, you work closely with our implementation project managers to guide large international customers in the implementation of our software in order to meet their requirements and ensure the greatest value.

Your strong product knowledge, your creativity, and your communication skills will help the customer success managers and the customer support engineers solve complex issues.

The Day-to-Day

• Develop your expertise in the Urbantz software: features, customizations, and integrations.
• Collect, understand and document functional requirements from large customers.
• Based on the requirements, configure and customize our software to deliver the greatest value to our customers.
• Work with the customer’s IT department to integrate our software into their landscape.
• Ensure solution adoption by our customers.
• Train the customer’s key users in order for them to reach autonomy.
• Act as a trusted advisor to our clients as well as internal stakeholders.
• Support our Sales team as a product expert by performing simulations & demos and attending presales calls.
• Work hand in hand with the Urbantz customer success managers and support engineers in managing and solving complex customer requests and issues.

The Must Haves

• High level of English and French, any other European language is a plus.
• Good knowledge, understanding & proven experience working on digital technologies projects and system integrations.
• Strong analytical and problem-solving skills.
• Extremely detail-oriented and customer-centric.
• Strong written and verbal communication skills.
• Ability to deal with change and manage high-pressure situations.

The Great to Haves

• Experience working in a B2B enterprise SAAS environment.
• Experience in Logistics & Supply Chain.

The Perks

• Work where you choose: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decide.
• Autonomy to define and navigate your own path to success.
• A competitive salary, the right tools and a range of fringe benefits depending on your country location.
• An incredibly diverse international team and a company culture that encourages freedom, creativity and collaboration.
• Opportunities to grow your expertise through training, workshops and conferences.
• Team meetups in Brussels (when it’s safe to do so), an annual offsite somewhere sunny.