Customer Onboarding Manager (UK & Ireland) @ Qargo in Aldwych House


Qargo Introduction
Qargo is a tech start-up with teams based out of London and Ghent. We’re on a mission to transform the logistics industry by making it more efficient, profitable and sustainable. We are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To achieve our mission and support our growth, we’re looking for an additional colleague to join our support and onboarding team.

As a Customer Onboarding Manager, you will play a crucial role in facilitating the onboarding process for new customers in the UK and Ireland. This dynamic position offers the flexibility to work remotely from home (and, of course, you’re always welcome to work from our London Ghent office), while also requiring extensive travel across both countries to personally visit customers on a weekly basis.

In this role, you’ll…
✅ Be in close contact with our customers to understand their existing workflows and their needs and where Qargo can contribute and optimize.
✅ Guide our customers through the onboarding process and make sure that they experience a smooth implementation of our software.
✅ Be the first point of contact when our client needs support and you’ll check in with them regularly.
✅ Continually improve our solutions guide and knowledge base.
✅ Document all your findings in a detailed and structured way and communicate them with the other teams.
✅ Assist in the pre-sales phase by analyzing potential client’s needs and providing technical support to our business development team during demos.
✅ Work closely with the other departments at Qargo like engineering, sales and product. You’ll travel across the UK and Ireland on a regular basis.
Your Profile
✅ You are familiar with the logistics industry and you understand the needs of transportation companies.
✅ You are a true self-starter who takes initiative and doesn’t view any task too big or too small.
✅ You are able to communicate clearly with technical and non-technical audiences alike, you are humble when sharing ideas with everyone on the team.
✅ You are customer obsessed and you always strive for the best customer experience.
✅ You are proactive, well organized and punctual. Your flexibility fits great with our fast paced start-up mentality.
✅ You are fluent in English.
We Offer
✅ A competitive salary package with great benefits
✅ A role with a lot of responsibility, ownership and impact
✅ The possibility to grow with us and make your ambitions come true
About us

Want to be trusted to take ownership of your work, with freedom to experiment? Excited about solving big problems and changing an industry? Keen to see your work have an impact – fast?

At Qargo, we’re technologists and industry experts who’ve come together to help the trillion-dollar logistics sector become more sustainable and profitable.

An astounding 4 out of every 10 trucking miles are empty, costing the industry $100 billion a year – and producing more carbon emissions than every international flight combined. Transport firms currently waste time with inefficient processes and paperwork, missing opportunities for better communication and collaboration.

We built Qargo because the industry deserves better. Our solution eliminates tedious manual processes, helps carriers use their resources more effectively, and embeds digital collaboration in their day-to-day workflows.

With Qargo, the industry can optimise loads, lower costs and cut emissions.

If you’d like to build a better way forward, and be a driving force in an inspired team – come and join us at Qargo.