Client Solutions Manager @ Abbove in Brussels, Belgium



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Abbove is a leading wealth planning technology platform that aims to radically transform the way families relate to their wealth and interact with their trusted advisors.

Abbove’s platform empowers more than 1.000 wealth advisors to provide over 30.000 families across Europe with a new experience of wealth management that goes far beyond money. Abbove is transforming the private banking and wealth management industry, it is growing fast and it needs you to build up a sustainable future.

Your mission as a Client Solutions Manager:

– Be the leading force ensuring the successful implementation and adoption of the Abbove platform by our clients.

– Act as Project Manager during the implementations: define and manage scope, schedule, budget and resources of complex digital transformation projects.

– Own all projects tracks:
> Strategic: ambitions and vision of the transformation at C level
> Operational: processes transformation and governance within the client organisation
> Tech: data integration, IT security, architecture, …

– More specifically on the tech side, design robust and secure data integration schemes for our clients using Abbove tech framework. This encompasses being able to understand and design integration business rules between Abbove and secure core banking systems through APIs and file exchanges.

– Act as Success Manager after the implementation: Follow up with clients regularly to understand their progress, address any issues, and provide support as needed. Develop and maintain long-term relationships with clients, understanding their business goals, challenges, and needs.

– Also, drive the product roadmap within the Abbove team as you will be Abbove eyes on the market.

– Design and actively follow KPIs to drive actionable insights on the adoption of Abbove at our clients. Perform advanced analysis and propose corrective actions both in terms of process (how the platform should be used) and product (what features should be improved / developed).

– Demonstrate outstanding technical and industry expertise to transition our clients and their data successfully onto Abbove.

– Think critically about how to improve our delivery / support methodologies and tools both internally and externally.

– Be ready to scale your activities and to build a Client Solutions team as our client base expands.

Who you are:

– Degree in business, finance or engineering

– 5+ year of experience in a client facing role in consulting, the financial industry or for a software company

– Relationship building: ability to establish and maintain strong relationships with clients and internal stakeholders.

– Communication skills: Strong interpersonal skills, including verbal and written communication. The ability to communicate complex ideas to both technical and non-technical audiences is a must.

– Problem solving skills: ability to identify problem and find solutions in a fast paced environment.

– Technical skills: proficiency in data analysis and project management. Experience with agile methodologies, understanding of data / API integrations.

– Leadership: Strong leadership skills with the ability to motivate and guide a team to achieve goals.

– Adaptability: able to adapt yourself in a rapidly evolving changing startup environment both in terms of functional scope and management responsibilities.

– Industry knowledge: understanding of and interest in the fintech industry and Software as a Service.

What we offer:

– A full-time position with responsibility in which there’s room for your own creativity and initiatives.

– The opportunity to grow with the company and to develop your role accordingly over time.

– The chance to join a small, young, and talented team that’s not afraid of a bit of fun.

– An attractive salary package.

– An energetic, social, and flexible environment with the opportunity to work at our office in Brussels combined with some days of home working