Customer Care & Operations Executive – French speaking @ OTA Insight in Ghent

At OTA Insight, we’re helping the hospitality industry with our BI solution to visualise and leverage its data in the most simple way so they can optimise their revenue, distribution and marketing decisions.

Last year was our 10 year anniversary and it was a big one! We raised a series B funding and have welcomed two companies to our organisation. With 385+ people, representing 36 nationalities living in 30 different countries, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionising the hotel sector?

We are expanding internationally and are looking for a full-time Customer Care & Operations Executive – French speaker (Belgium or Spain) to join our Customer Care team. You will be part of an international team that takes on queries from clients and will help them make use of our products as efficiently as possible.

Responsibilities:

• Educate and empower our users to help them achieve the most out of the OTA Insight products by engaging with them, listening and understanding their needs

• Respond, investigate and resolve cases logged by customers via chat or email in a timely manner

• Prepare supporting material and product user manuals

• Collaborate with Business Development teams on internal questions and set-ups

• Collaborate with Product team to ensure client feature requests are represented on the roadmap and expectations with users are managed accordingly

• Escalate issues or bugs with Engineering team

• Communicate technical concepts across stakeholders of varying technical ability

• Demonstrate commitment to the team, to ensure the team achieves its goals, objectives and SLA’s.

• Where necessary identify shortfalls in the process and procedures and suggest process improvements.

• You have 2-3 years of experience in a customer care position in which your focus was written communication.

• You’re fluent in English and French, any other language is a plus.

• You are tech savvy and proficient with Microsoft Office (Excel, Word, Powerpoint) and Google Apps.

• You think ahead, see problems coming, and have demonstrable experience rolling up your sleeves and tackling issues before they present themselves.

• You have a tremendous work ethic, laser focus, passion, and dedication.

• Your attention to detail is incredible, and your verbal and written communication skills are impressive.

• You are familiar with the hospitality industry

• Excellent analytical, reporting, data manipulation, dashboard creation, and Business Intelligence skills.

• You’re based in Belgium or Spain.

What’s in it for you?

At OTA Insight you join the #bestteamever where you can be part of developing a market-leading technology platform. As a high performing team, we put our clients and innovation first. However, growing together and being passionate about our mission also means having fun together. So prepare for remote team gatherings and after work drinks on us!

• We offer you a highly competitive Total Reward package to reflect and demonstrate the true value of being part of #BestTeamEver with focus on compensation; benefits; development & culture that gets reevaluated every year.

• “A day about you, away from your computer” is the motto for our extra annual Detox Days.

• Our rockstar office manager in Ghent takes care of us at all times: lactose-free cappuccinos, vegan snacks and even a hairdresser from time to time!

• Are you sad to leave your dog at home while you’re at work? We feel you! Use our puppy-schedule so we ensure a dog-friendly office with lots of cuddles and play time!