Customer Happiness Specialist @ TinkerList in Remote


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Your mission
Yes, that’s right: Customer Happiness. We don’t like to call it customer ‘success’ or ‘support’, since this role covers so much more than that. Do you have strong customer service skills and a creative mindset? You might be exactly the person we are looking for!

As a Customer Happiness Specialist at TinkerList, you ensure the best customer experience for international clients in the television and entertainment business for our Saas application. You are the first point of contact from the moment they are on board and you’ll support them throughout the whole customer journey. Next to a personal approach, you aim for a near to fully automated self-service onboarding and training track by creating well-written documentation and nice-to-watch instructional videos and webinars.

You’ll work closely together with both our product and marketing team to strive for a constant improvement of our product and services and help spreading the word of the TinkerList products, aiming for world domination!

As a Customer Happiness Specialist, you will:

  • Mainly focus on creating digital content for onboarding & training purposes like instructional videos, infographics, documentation and webinars.
  • Communicate with users about product updates or new features on a regular base, working closely together with the marketing team.
  • Elevate customer happiness by providing excellent onboarding, technical support and personal service to our customers.
  • Detect areas for support automation as much as possible, by improving existing workflows and documentation, aiming for the perfect balance between self-service onboarding & training and a personal approach.
  • Act as a consultant by suggesting improvements on existing workflows and documents by advising the ideal setup in our platform and help bring live content creation to the digital era.
  • By doing so, become an expert in the field of our products and a trusted person for advice and support.
  • Identify customer issues and bug reports by finding the source of the problem and look for prompt and appropriate solutions.
  • Communicate with your colleagues of the development team regarding current or ongoing issues and follow-up on finding solutions.
  • Ensure a constant evolution of our product and services by detecting areas for improvement by looking at the data of customer requests/questions and participating in feature or product brainstorms.

Your profile
  • You’ve done this before for at least 1-2 years, whether it’s as an employee, self-managing or internships, ideally in a technical or SaaS/start-up environment.
  • You are enthusiastic about technology with demonstrated technical aptitude towards new solutions and applications. And yes, you’re the kind of person your mom calls to help her out with her new iPad. Have you ever participated in live broadcasting in any way yourself and know what a vMix and teleprompter are? Even better!
  • You have strong computer skills with working knowledge of mainstream online platforms and SaaS applications like Notion, Slack, Intercom or similar.
  • You have excellent verbal and written communication skills in English. Knowledge of other languages is a big plus.
  • We call this Customer Happiness for a reason: you are passionate about helping people and able to empathise with the specific needs and technical acuity of each customer.
  • You have a client-first mindset and have excellent interpersonal skills. You get your energy from building long-lasting and trustworthy relationships with customers.
  • You are a creative in a broad sense: you can write witty copy and have an eye for aesthetics. Video editing and graphic skills are a plus.
  • You also know how to investigate on customer bug reports or questions and translate these issues into clear reports for your technical colleagues of the product team.
  • You are organised and work with an eye for detail and you just love that ‘finishing touch’ that gives your work a little extra.
  • You are flexible and have a hands-on mentality, while managing competing priorities in a fast-paced environment.
  • You don’t like to be alone on the field, but love to pass the ball to your team mates and score together.

Important notice: We hire people, not roles.

After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you’d like to grow into in your next position, we still want to encourage you to apply. We are growing at a fast pace and have several positions open in our agile teams.
Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

Why us?
  • A full-time contract
  • A competitive salary in line with your experience, skills, and knowledge
  • 20 paid holidays, as well as 10 public holidays, paid sick days and parental leave, with a flexible ‘no ask, must tell’ time-off policy
  • Flexible work hours and remote working
  • Learning opportunities and budget for personal development and growth
  • A friendly working environment where your voice is heard and taking ownership is highly valued
  • A health insurance program (in Belgium) or a budget for private health insurance in your country of residence when based outside of Belgium
  • A yearly team retreat that brings the whole remote team together on a secret – and mostly sunny – location, for a week filled with relaxing & teambuilding activities to strengthen our interpersonal ties.

We’re a high-growth established scaleup with big plans for the future. That means a big challenge, but also means big growth opportunities. At TinkerList, we collaborate as an international and cosy team from all over the world, working closely together in a family-like atmosphere.

This role is either remote or Belgium-based, depending on your location. If you work from Belgium, you are offered a spot at our office in De Hoorn, a creative co-work space in Leuven.

Notice: From a legal perspective, applicants outside of Belgium are always hired as self-employed or independent contractors.

Time zone restrictions: At TinkerList, we strongly believe in a healthy work-life balance and conditions. If you work remotely, you should live and work in the range of time zone UTC-04:00 and UTC+03:00.

Questions about this position or the application process?
Any questions regarding this position? Contact us via
About us
TinkerList offers cloud based applications to support live content creation and broadcasting of talk shows, news, eSports, sports, events, visual radio and many more.

It supports the workflow through ideation, writing a script and rundown and handle media. In the technical environment of the studio, our online rundown integrates with prompters, graphic engines and play-out devices. The integration with graphic engines and play-out devices (like vMix) is done via our application TinkerList Cuez. This application handles media downloaded from the script and enables automation of media cueing during recordings. It’s a revolutionary and state-of-art application that means a digital revolution in TV and Event production.

We are a Belgium based company, with an international team working both from our HQ in Leuven (Belgium) as remote from anywhere in the world, like Brazil, Argentina, Portugal, Spain, Bulgaria, Albania, Romania, Hungary or Poland – because home is where the heart is Our company is growing, as we like to become world leader with our SaaS application in live broadcasting production. Feel like joining our sparkling and inspiring team?