Customer Happiness Specialist @ TinkerList in Remote

• You’ve done this before for at least 1-2 years, whether it’s as an employee, self-managing or internships, ideally in a technical or SaaS/start-up environment.
• You are enthusiastic about technology with demonstrated technical aptitude towards new solutions and applications. And yes, you’re the kind of person your mom calls to help her out with her new iPad. Have you ever participated in live broadcasting in any way yourself and know what a vMix and teleprompter are? Even better!
• You have strong computer skills with working knowledge of mainstream online platforms and SaaS applications like Notion, Slack, Intercom or similar.
• You have excellent verbal and written communication skills in English. Knowledge of other languages is a big plus.
• We call this Customer Happiness for a reason: you are passionate about helping people and able to empathise with the specific needs and technical acuity of each customer.
• You have a client-first mindset and have excellent interpersonal skills. You get your energy from building long-lasting and trustworthy relationships with customers.
• You are a creative in a broad sense: you can write witty copy and have an eye for aesthetics. Video editing and graphic skills are a plus.
• You also know how to investigate on customer bug reports or questions and translate these issues into clear reports for your technical colleagues of the product team.
• You are organised and work with an eye for detail and you just love that ‘finishing touch’ that gives your work a little extra.
• You are flexible and have a hands-on mentality, while managing competing priorities in a fast-paced environment.
• You don’t like to be alone on the field, but love to pass the ball to your team mates and score together.

Important notice: We hire people, not roles.

After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you’d like to grow into in your next position, we still want to encourage you to apply. We are growing at a fast pace and have several positions open in our agile teams.
Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

• A full-time contract
• A competitive salary in line with your experience, skills, and knowledge
• 20 paid holidays, as well as 10 public holidays, paid sick days and parental leave, with a flexible ‘no ask, must tell’ time-off policy
• Flexible work hours and remote working
• Learning opportunities and budget for personal development and growth
• A friendly working environment where your voice is heard and taking ownership is highly valued
• A health insurance program (in Belgium) or a budget for private health insurance in your country of residence when based outside of Belgium
• A yearly team retreat that brings the whole remote team together on a secret – and mostly sunny – location, for a week filled with relaxing & teambuilding activities to strengthen our interpersonal ties.

We’re a high-growth established scaleup with big plans for the future. That means a big challenge, but also means big growth opportunities. At TinkerList, we collaborate as an international and cosy team from all over the world, working closely together in a family-like atmosphere.

This role is either remote or Belgium-based, depending on your location. If you work from Belgium, you are offered a spot at our office in De Hoorn, a creative co-work space in Leuven.

Notice: From a legal perspective, applicants outside of Belgium are always hired as self-employed or independent contractors.

Time zone restrictions: At TinkerList, we strongly believe in a healthy work-life balance and conditions. If you work remotely, you should live and work in the range of time zone UTC-04:00 and UTC+03:00.