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Customer Success Enablement Manager @ Intigriti in The Netherlands

Intigriti

The Netherlands
Your mission
We are seeking a highly motivated and inspiring Customer Support Enablement Specialist to join Intigriti’s Revenue Enablement Team as we continue to grow. You will play a pivotal role in contributing to the growth and success of Customer Success team, ultimately having an impact on our customers experience and satisfaction. You will be responsible for building and managing end-to-end CS programs and initiatives.
What you’ll be doing
  • Deliver, manage, and scale the initial onboarding for new Customer Success Teams.
  • Collaborate with the CS leadership team to define and prioritise enablement needs and objectives.
  • Collaborate frequently with the Operations Manager to roll out new processes to the wider CS team.
  • Collaborate with the wider enablement team to align on processes and structures (Kick Offs, QBRs, Deal Reviews, etc.), providing the best experience to the entire GTM org.
  • Develop and deliver training programmes for CS team members to enhance their product knowledge, customer engagement skills, and overall effectiveness.
  • Create engaging and interactive learning materials, including training modules, videos, presentations, and job aids.
  • Conduct regular training sessions, workshops, and webinars for new and existing CS team members.
  • Assess the effectiveness of enablement programmes through feedback, metrics, and performance evaluations.
  • Collaborate with subject matter experts to develop content and facilitate learning sessions.
  • Identify knowledge gaps and proactively address them through targeted enablement initiatives.
  • Develop and maintain a comprehensive library of training resources, including documentation, FAQs, and best practices.
  • Maintain the assets and audit regularly to ensure teams are adopting and applying the latest.
  • Work with the wider enablement team to develop certification programmes.
  • Collaborate with ops to develop and implement plans for tool adoption to drive success and ensure teams achieve targets.
  • Stay updated on the latest trends, tools, and methodologies in customer success and enablement.
What you’ll bring
  • Experience working in a Customer Success role, demonstrating an understanding of the customer journey.
  • Demonstrates effective decision-making and problem-solving skills when brought in to partner on solutions.
  • Understanding of basic analysis motions when taking on an enablement program.
  • Exceptional interpersonal skills, enabling you to build strong relationships and influence others to drive successful outcomes while effectively prioritizing tasks.
  • Excellent communication skills, including the ability to simplify complex problems, recommend solutions, and present them to senior stakeholders.
  • Ability to manage projects from concept to completion and facilitate meetings.
  • Experience working at a hyper-growth SaaS company is a plus.
What is in it for you?
✅ Competitive salary (and discretionary bonus)
⏰ 26 days of annual leave and Bank Holidays
⭕ Hybrid working model
☕ Initial home office budget
✈️ 1-month work abroad policy
✍ Great training and yearly learning budget
⌛ Pension allowance
⛹ Social activities and team outings
✨ Referral bonus
❓ Employee Assistance Program
⚡ Great hardware and access to the best tools to be successful in your role
☎️ Mobile subscription contribution
Why join us?
Here are some great benefits of joining our team:

  • Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty.
  • We provide a clear career path and learning budget to help set you up for success.
  • Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living.
  • Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.
  • We are the proud winners of the Deloitte Rising Star award in 2020 and the Deloitte Fast 50 award in 2021.
  • We’re backed by top investors who are enabling us to grow internationally.
Apply for this position
About us
Intigriti is a rapidly expanding cybersecurity company specializing in crowdsourced security services to help organizations protect themselves from cybercrime.

Our industry-leading bug bounty platform enables companies to tap into our global community of 70,000 ethical hackers, who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.

More than 200 organizations, including Intel, Yahoo, and Red Bull, trust our platform to reduce the risk of cyber-attacks and data breaches. With cybersecurity becoming an increasingly important issue, our complementary security testing services have been designed to help companies of all sizes keep their digital assets secure.

Founded in 2016, Intigriti now has a global team of 100+ employees spread across Belgium, the United Kingdom, the Netherlands, and South Africa. And with the backing of our recent Series B Funding, we’re planning on taking our growth to the next level.

Are you ready to jump onboard the rocket ship?

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