Customer Success Executive @ Unbox in Unbox the Universe


About Unbox
We believe that (re)building better societies requires better fund distribution. That is why we created and are operating a software platform where organisations can build, own, control, operate and service their own fund distribution solutions. The platform allows users an efficient, transparent, and targeted distribution of their funds, preventing slippage and leakage.

In this context, our SaaS management portal provides communities with an easy-to-use platform for managing stakeholders ranging from funders and merchants to spenders. This portal enables behavioural nudging, identity management, conditional earning, and targeted spending, among many other features.

Join our dynamic team with decades of experience and a passion for doing well by doing good.
About the role
At Unbox, we seek an experienced Customer Success Executive who will guide clients through the after-sales phase, by being a reliable and knowledgeable partner for customers. As a Customer Success Executive, you will support the adoption, retention, and growth of our customer base. The ideal candidate is passionate about building relationships using analytical skills to identify problems, find solutions, and improve relationships.
What you’ll do
  • You will help in setting up and continuously monitoring customer satisfaction, by applying certain metrics.
  • Prepare, maintain, and update customer documentation
  • Analyze trends in CSAT and NPS scores to identify areas for improvement
  • Thoroughly understand and support each customer’s virtual care strategy and potential commercial roadmap
  • Identify opportunities for growth by relaying information back to the internal product and sales teams
  • Be the customer’s first point of contact. You are their advocate and champion
  • Identify and resolve challenges related to product adoption by customers and work directly with our product team on continuous improvement
About you
  • At least 3 years of experience in Customer success executive or similar role in B2B SaaS scaleup
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Strong analytical, process-oriented, and problem-solving skills
  • An entrepreneurial spirit who is looking to have an impact on the overall success of the company
  • Expert in building relationships and stakeholder management
  • Flexibility on working with customers and team members in different timezones
  • Highly adaptable and quick to learn new information
  • Fluent English is required in spoken and written communication

A final word
We are in search of high achievers who embrace hard work, ownership, and responsibility. If you are looking to move beyond the traditional nine to five and contribute your time and efforts to something impactful, join us in (re)building better societies. Explore our values and culture: Unbox Values.