Customer Success Manager @ Accurat in Ghent, Merelbeke

Accurat is well on its way to change how decision making is done. Due to the continous growth of our client base we’re looking for extra support. More in particular: we are looking for a customer success manager that is responsible for providing our customers with the best possible support and proactive advice.

As a Customer Success Manager your main goail is to make sure our customers get the hang of Accurat to help support their decision making. That is how you’ll grow a relationship of understanding that is rewarded with client happiness and great quotes (including the ones we hang on our #wallofpride :-)).

What’s on your plate?

• Partner up with clients to show the value that Accurat delivers and why we are the best in the industry. You’re one of the growth drivers.
• You’ll facilitate the onboarding of new clients making sure they get the hang of Accurat in no time.
• You’ll help clients understand and use Accurat’s powerful features to the fullest. You’ll ensure the adoption of new relevant features.
• You’ll take care of existing clients and will streamline their incoming requests. You’ll ensure retention of our tools and recommend additional Accurat services when appropriate.
• As a business partner for your clients, you are proactive and think about relevant use cases, evenbefore they are addressed.
• Gradually, you’ll become a specialist in our offering. You know our solutions and the use cases we address in & out. You can respond most client questions yourself.
• You are the liaison between the customer and our data team to help respond to more specific, ad hoc questions.
• Our knowledge base is part of your playground (internal & external) as it helps to serve a growing customer base more easily.
• You analyze customer data and trends, turn customer thoughts into focused feedback for the product, scale client requests, present our product roadmap and much more. ️
• Contribute to develop standard operating procedures for customer success; improve the customer support content & tools we use.

Who are you?

• You thrive on client interaction & know business opportunities when you see them.
• You have a few years (+2) experience in a similar role or a client facing function such as account management, customer success, sales or similar.
• You speak fluent Dutch and English.
• You are eager, pro-active and you are only perfectly happy when your customers are .
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
• Tech savvy ⌨️
• You’re adaptable and resilient. You’ll put out fires but also work strategically and proactively.

Nice to have’s:

• Experience in retail or market research ️

What do we offer?

• A varied and exciting job in a succesful, fast-growing start-up.
• You work across boundaries (Belgium, the Netherlands and you follow our expansion to the EU step by step).
• The possibility to take ownership and grow your career.
• Help grow the customer success department from a one-man show to a full band of brothers (or sisters) that you might lead one day.
• A competitive salary (with benefits).
• A young, hands-on team (and pancake wednesdays).
• Autonomy to define and navigate your own path to success.
• Infrequent parties, snacks and drinks (Success needs to be celebrated!)
• Flexibility in working remote or at our spacious office (Merelbeke).

We offer a fun environment (near Ghent), the expertise and support to make you grow together with our company and the trust and freedom to build your career.