Accurat is well on its way to change how decision making is done. Due to the continous growth of our client base we’re looking for extra support. More in particular: we are looking for a customer success manager that is responsible for providing our customers with the best possible support and proactive advice.
As a Customer Success Manager your main goail is to make sure our customers get the hang of Accurat to help support their decision making. That is how you’ll grow a relationship of understanding that is rewarded with client happiness and great quotes (including the ones we hang on our #wallofpride :-)).
What’s on your plate?
- Partner up with clients to show the value that Accurat delivers and why we are the best in the industry. You’re one of the growth drivers.
- You’ll facilitate the onboarding of new clients making sure they get the hang of Accurat in no time.
- You’ll help clients understand and use Accurat’s powerful features to the fullest. You’ll ensure the adoption of new relevant features.
- You’ll take care of existing clients and will streamline their incoming requests. You’ll ensure retention of our tools and recommend additional Accurat services when appropriate.
- As a business partner for your clients, you are proactive and think about relevant use cases, evenbefore they are addressed.
- Gradually, you’ll become a specialist in our offering. You know our solutions and the use cases we address in & out. You can respond most client questions yourself.
- You are the liaison between the customer and our data team to help respond to more specific, ad hoc questions.
- Our knowledge base is part of your playground (internal & external) as it helps to serve a growing customer base more easily.
- You analyze customer data and trends, turn customer thoughts into focused feedback for the product, scale client requests, present our product roadmap and much more. ️
- Contribute to develop standard operating procedures for customer success; improve the customer support content & tools we use.
Who are you?
- You thrive on client interaction & know business opportunities when you see them.
- You have a few years (+2) experience in a similar role or a client facing function such as account management, customer success, sales or similar.
- You speak fluent Dutch and English.
- You are eager, pro-active and you are only perfectly happy when your customers are .
- Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
- Tech savvy ⌨️
- You’re adaptable and resilient. You’ll put out fires but also work strategically and proactively.
Nice to have’s:
- Experience in retail or market research ️
What do we offer?
- A varied and exciting job in a succesful, fast-growing start-up.
- You work across boundaries (Belgium, the Netherlands and you follow our expansion to the EU step by step).
- The possibility to take ownership and grow your career.
- Help grow the customer success department from a one-man show to a full band of brothers (or sisters) that you might lead one day.
- A competitive salary (with benefits).
- A young, hands-on team (and pancake wednesdays).
- Autonomy to define and navigate your own path to success.
- Infrequent parties, snacks and drinks (Success needs to be celebrated!)
- Flexibility in working remote or at our spacious office (Merelbeke).
We offer a fun environment (near Ghent), the expertise and support to make you grow together with our company and the trust and freedom to build your career.