Customer Success Manager @ Qualifio in Louvain la neuve, Belgium

Who are we?

Qualifio is a team of 75 colleagues who are all passionate about Digital Marketing & Customer Relationship Management. Our HQ is in Louvain-la-Neuve, close to Brussels, Belgium and we also have offices in Madrid, Paris and Amsterdam. We have over a decade of experience in interactive marketing, data collection, and loyalty, and we have a unique work culture built on strong values.

• Our values are at the heart of everything that we do at Qualifio: transparency, commitment, fun, empowerment, togetherness & creativity.

• We believe that to be creative and effective, we need to have a good work-life balance.

• Life at Qualifio is great fun – check out some of the things we’ve been up to recently on our Instagram account!

• Want to meet our CEO, Quentin? Check out this video!

We have an exciting growth plan for the coming years, and we are looking forward to welcoming new amazing people to the team! You’ll find more information about us below, but don’t hesitate to reach out for a chat!

What do we do?

Qualifio is a fast growing SaaS company founded in 2011. Our platform hosts 2 complementary modules:

• Qualifio Engage, that is used by over 275 brands and media groups around the world (L’Oréal, RTL, MediaMarkt, Daily Mail, Nestlé, Decathlon etc) who are using it to collect first- and zero-party data, and to engage, grow and qualify their digital audiences with creative interactive campaigns. An example is worth more than a thousand words, so why not take a look at the best campaigns of Qualifio!

• Qualifio Loyalty, our brand new module, that is used by brands and media groups to set up innovative loyalty programs based on interactions and recurrent actions. You can read all about how we tested out Qualifio Loyalty internally here!

About the job

In order to support our growing company we are now looking for a (Junior) Customer Success Manager to join our team.

The Customer Success Manager is a key role partnering with our customers and connecting their adoption, expansion, and renewal phases. This role is supported by several teams, including the Customer Solution Expert team as well as the Sales, Marketing and Product teams. You will be part of an empathetic, supportive, and multi-cultural team across our different offices.

As Customer Success Manager, you’ll be responsible for:

• Facilitating the successful onboarding of new customers.

• Establishing trusted expert relationships with your points of contacts at brands, so that all of their activities are closely aligned with their business strategy, allowing the full potential of their Qualifio solution to be realised.

• Developing the data strategy of your customers and accompanying them in their technical projects for both the Engage and Loyalty modules.

• Developing communication and leadership on product updates that impact your customer’s global activities and objectives.

• Defining customer requirements, solving problems, anticipating future needs, and generally serving as the customer’s voice within Qualifio.

• Identifying growth opportunities and reaching up-sell and cross-sell revenue targets.

• Achieving annual renewal and up-selling revenue targets.

What do we expect from you?

• You have a passion for digital marketing and for new technology platforms;

• You have a strong academic background in business, marketing or communication;

• Fluent in Dutch and English 

• Excellent communicator;

• Result- and data-oriented;

• You are organised and a multitasker, you have the ability to learn on the fly and grasp technical concepts;

• You are proactive, a team player and eager to grow and learn. You don’t hesitate to bring new ideas to the table and to implement them;

• You are passionate about what you do.

What do we offer?

• An open, flexible, and challenging environment, where the startup/entrepreneurial spirit is still going strong.

• A place where we can be very serious and very ambitious, but where we also know how to have fun and we’re all considered as human beings, with both our strengths & weaknesses.

• A great way to be immersed in the ever-evolving digital marketing challenges of the biggest companies in Europe.

• A place where we go fast – in our decisions, in our initiatives, in our growth.

• You’ll be working with a team obsessed with its highly qualitative software products, always willing to receive customer feedback and improve.

• The organisation is structured in a way to give you the opportunity to demonstrate your full talent; empowerment of our team members is key.

• The company is financially healthy and has clearly defined goals for the years to come, shared transparently with all the team.

• A place where values are not just something written on the walls, we live and breathe them.

• An attractive salary package with many non-financial benefits: company phone and laptop, hospitalisation insurance, group insurance, parking spot in the centre of LLN (or an office that is easily accessible via public transport!), eco vouchers, meal vouchers, net allowances, flexible income plan, etc

A final word…

By working at Qualifio, you’ll be part of an ambitious culture that puts people first (both our employees and our customers). It’s full of challenges, and of course, it’s not always easy, but we overcome challenges and progress every day, as a team. We’re obsessed by the ROI generated by our customers using our softwares and we fight to improve it. On the other hand, we understand the need for a healthy work-life balance. And we believe that everybody who’s part of our team should be supported to develop to their fullest potential.

• We seek to understand and help our customers in everything that we do.

• We have a life outside of work (and we work hard to keep it that way!).

• We are proactive and accountable in our roles.

• We’re genuine, honest and open.

• We say what we think in a constructive way and we’re open to feedback.

• We’re here to learn and improve every day.

Let’s have a chat!