Customer Success Manager @ Qualifio in Louvain la neuve, Belgium


Customer Success Manager

Job description

We grow passionate communities.

Are you passionate about digital marketing? At Qualifio, you can make it your career.

We strongly believe in creating a work environment that puts people first, where human values guide important decisions. We empower our team to grow personally and professionally in a flexible and rewarding workplace. Our commitment is to align your work-life balance with your career goals and personal aspirations.

Who are we?

We are a team of 76 developers, marketers, designers, customer service representatives, thought leaders and food lovers operating from Louvain-La-Neuve, near Brussels, with offices in Barcelona and Paris. Our strength? Our people!

Our vibrant culture comes from a decade of interactive marketing expertise with our human values, mixing transparency, commitment, fun, empowerment, togetherness and creativity.

What do we do?

Qualifio is the leading European first- and zero-party data collection platform for consumer brands, founded in 2011. We enable marketing teams to get to know their audiences through interactive and game-inspired experiences.

Over 400 companies worldwide use Qualifio, including Nestlé, L’Oréal, Unilever, Currys, Valencia CF, LolaLiza, Daily Mail Group, Vivendi and DPG.

About the job ‍  

In order to support our growing company we are now looking for a (Junior) Customer Success Manager to join our team.

The Customer Success Manager is a key role partnering with our customers and connecting their adoption, expansion, and renewal phases. This role is supported by several teams, including the Customer Solution Expert team as well as the Sales, Marketing and Product teams. You will be part of an empathetic, supportive, and multi-cultural team across our different offices.

As Customer Success Manager, you’ll be responsible for:

  • Facilitating the successful onboarding of new customers.

  • Establishing trusted expert relationships with your points of contacts at brands, so that all of their activities are closely aligned with their business strategy, allowing the full potential of their Qualifio solution to be realised.

  • Developing the data strategy of your customers and accompanying them in their technical projects for both the Engage and Loyalty modules.

  • Developing communication and leadership on product updates that impact your customer’s global activities and objectives.

  • Defining customer requirements, solving problems, anticipating future needs, and generally serving as the customer’s voice within Qualifio.

  • Identifying growth opportunities and reaching up-sell and cross-sell revenue targets.

  • Achieving annual renewal and up-selling revenue targets.

Job requirements

About you

  • You have a passion for digital marketing and for new technology platforms;

  • You have a strong academic background in business, marketing or communication;

  • Fluent in French, Dutch and English 

  • Excellent communicator;

  • Result- and data-oriented;

  • You are organised and a multitasker, you have the ability to learn on the fly and grasp technical concepts;

  • You are proactive, a team player and eager to grow and learn. You don’t hesitate to bring new ideas to the table and to implement them;

  • You are passionate about what you do.

Join us!

Joining Qualifio means becoming part of a healthy and stimulating work environment where human values are central. We thrive in a fast-paced environment, tackling digital marketing challenges for Europe’s leading companies. You’ll integrate an ambitious company where the startup spirit is still going strong. We also excel at having fun, and our team spirit will inspire you.

At Qualifio, we care about our people and believe everyone should be empowered to reach their fullest potential. That’s why we provide our employees with many growth opportunities, like ongoing training and skill development programs.

Qualifio offers an attractive salary package, with many non-financial benefits contributing to our employees’ healthy work-life balance.

Does it sound like a workplace you’d fit in? Let’s have a chat!