As a US Customer Success Manager, you will ensure the success and satisfaction of our US customers. You will be responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services.
You must be flexible to work during US working hours, providing support to your customer portfolio and driving customer satisfaction, renewals, and expansions.
Understand what is important for your customers and do your best to deliver.
Be responsible for the entire customer success cycle post-launch.
Ensure value is received as a ROI and highlight the big success that is important to your customers.
Serve as the main point of contact and liaison between clients and the rest of Intigriti’s team, including support, sales, and product teams.
Collaborate effectively with the development teams to provide timely product feedback and serve as the customer advocate to resolve any issues.
Drive product adoption and ongoing usage of Intigriti, while delivering customer happiness.
Implement process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives.
You should have 2+ years of demonstrated B2B SaaS software customer success or consulting experience.
Proven experience working with US customers.
Support US Customers in US Time Zones as required
English language skills is a must.
Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.
You have a passion for awesome customer experience and a strong ability to balance customer needs and business priorities.
You have previously worked with sales, partners, and/or customers in one or more roles in sales engineering, project management, and customer success.
You are organized, an entrepreneur, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach.
You are a proficient yet effective communicator over the phone, in person, and when delivering presentations.
Our industry-leading bug bounty platform enables companies to tap into our global community of 70,000 ethical hackers, who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.
More than 200 organizations, including Intel, Yahoo, and Red Bull, trust our platform to reduce the risk of cyber-attacks and data breaches. With cybersecurity becoming an increasingly important issue, our complementary security testing services have been designed to help companies of all sizes keep their digital assets secure.
Founded in 2016, Intigriti now has a global team of 100+ employees spread across Belgium, the United Kingdom, the Netherlands, and South Africa. And with the backing of our recent Series B Funding, we’re planning on taking our growth to the next level.
Are you ready to jump onboard the rocket ship?
