Customer Support Officer @ Qargo in Zuiderpoort – Gent, Belgium


Qargo Introduction
Qargo is a tech start-up with offices based in London and Ghent. We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. We are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To achieve our mission and support our growth we’re looking for a customer support officer.
In this role, you’ll…
✅ Be the first point of contact when our customers need support.
✅ Manage the helpdesk for our clients in the UK, Belgium and the Netherlands.
✅ Communicate new product features through our helpdesk portal.
✅ Perform various administrative tasks (such as data input for new customer onboardings and providing administrative support for the customer onboarding managers).
✅ Help create onboarding tools (such as product demos, tutorials, writing FAQs,…).
✅ Assist the sales team by organizing conferences, creating sales assets,…
Your Profile
✅ You have a thorough understanding and knowledge of transportation concepts.
✅ You’re fluent in English, Dutch and French (both written and spoken).
✅ Since we’re a software company, it’s a big plus if you’re tech savvy.
✅ You’re very customer-oriented and you have great communication skills.
✅ You have a proven ability to handle administrative tasks with punctuality and attention to detail.
✅ You’re flexible and you’re able to adapt easily in a fast-paced startup environment.
✅ You are pretty creative (eg for the creation of announcements of new features,…).
We Offer
✅ A competitive salary package.
✅ Great growth opportunities within the company.
✅ A flexible work environment (flexible working hours, possibility to work from home,…).
✅ A green office with an amazing team atmosphere.
About us

Want to be trusted to take ownership of your work, with freedom to experiment? Excited about solving big problems and changing an industry? Keen to see your work have an impact – fast?

At Qargo, we’re technologists and industry experts who’ve come together to help the trillion-dollar logistics sector become more sustainable and profitable.

An astounding 4 out of every 10 trucking miles are empty, costing the industry $100 billion a year – and producing more carbon emissions than every international flight combined. Transport firms currently waste time with inefficient processes and paperwork, missing opportunities for better communication and collaboration.

We built Qargo because the industry deserves better. Our solution eliminates tedious manual processes, helps carriers use their resources more effectively, and embeds digital collaboration in their day-to-day workflows.

With Qargo, the industry can optimise loads, lower costs and cut emissions.

If you’d like to build a better way forward, and be a driving force in an inspired team – come and join us at Qargo.