Customer Support Specialist @ Unbox in Unbox the Universe


About Unbox
We believe that (re)building better societies requires better fund distribution. That is why we created and are operating a software platform where organisations can build, own, control, operate and service their own fund distribution solutions. The platform allows users an efficient, transparent, and targeted distribution of their funds, preventing slippage and leakage.

In this context, our SaaS management portal provides communities with an easy-to-use platform for managing stakeholders ranging from funders and merchants to spenders. This portal enables behavioural nudging, identity management, conditional earning, and targeted spending, among many other features.

Join our dynamic team with decades of experience and a passion for doing well by doing good.
About the role
At Unbox, we are looking for a Customer Support Specialist to assist our customers with (technical) problems when using our solutions. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding clients through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our client’s trust. You should also be familiar with help desk software such as Zendesk. To be successful as an implementation specialist, you should be able to work well as part of a TEAM.
What you’ll do
  • Respond to customer queries in a timely and accurate way via the dedicated software solution
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their (technical) issues are resolved
  • Maintain accurate records of customer interactions and steps taken to resolve issues
  • Collaborate with the service teams to ensure reliable resolutions
  • Collaborate with our customer success and product teams to drive continuous improvement
About you
  • At least 3 years of experience as a Customer Support Specialist or similar CS role
  • Experience using Zendesk
  • Multi-tasking abilities
  • Excellent communication and problem-solving skills
  • Patience when handling tough cases
  • Excellent attention to detail
  • Fluent English is required in spoken and written communication
A final word
We are in search of high achievers who embrace hard work, ownership, and responsibility. If you are looking to move beyond the traditional nine to five and contribute your time and efforts to something impactful, join us in (re)building better societies. Explore our values and culture: Unbox Values.