Director of Customer Growth @ OTA Insight in Dallas-Fort Worth Metroplex

What you will do:

We are seeking a dynamic and strategic leader to join our team as the Director of Customer Growth for the Americas Region. The successful candidate will be responsible for overseeing a high-performing team of Senior Individual Contributors and People Managers, driving growth, fostering client relationships, and building a strong team culture across North-America and LATAM. 

Where you will have impact:

Leadership and Team Management: 

• Lead and mentor a team of Individual Contributors and People Managers in the Americas region
• Foster a collaborative and high-performance culture, ensuring team members are motivated and aligned with company goals
• Identify skill gaps within the team and develop training programs to enhance individual and collective capabilities
• Encourage professional development and provide resources for team members to stay abreast of industry trends and best practices
• Be a culture carrier. You understand and promote the values that have made Lighthouse a long term success 

Client Relationship Management:

• Develop and maintain strong relationships with key clients in the Americas region, ensuring satisfaction, loyalty and continued account growth
• Collaborate with the sales and product teams to identify upsell and cross-sell opportunities and to ensure the long term success of our customers, maintaining a high retention rate
• Act as a strategic partner for specific clients, understanding their business needs and aligning our solutions to drive value

Strategic Planning and Execution: 

• Provide guidance on account strategies, relationship management, and growth initiatives
• Develop and implement strategic account management with the team plans to achieve revenue and growth targets
• Build out collaborative structures within the team and cross-functional teams to align account strategies with overall company objectives
• Analyze market trends, competitor activities, and customer feedback to drive continuous improvement

Performance Metrics and Reporting: 

• Define and track key performance metrics to measure the success of the account management team
• Provide regular reports and updates to executive leadership on team performance, client satisfaction, and revenue growth
• Work closely with revenue operations and the enablement team to identify slow ramping or low performing individual in order to develop individual plans and improve performance 
• Be able to effectively and objectively implement performance improvement plans and ensure that team members have a clear understanding of their performance 

What’s in it for you? 

• A flexible working environment where you can work from home or at one of our seven offices around the world
• Unlimited PTO, allowing you to take time off as you see fit
• Two annual Wellbeing Days, on top of your personal holidays, when we take some time away from our computers with the entire company
• Workshops and frameworks that help employees realize their full career potential
• The opportunity to shape the products that more than 85,000 users rely on worldwide
• The chance to grow and evolve the data culture at a fast-growing scale-up
• A compensation program that values your work and which we will proactively keep competitive
• 401k matching up to 4%
• The option of three health insurance plans from Blue Cross Blue Shield that will suit your personal needs
• We know not everyone relaxes the same way; therefore, we’ve opted to support your general wellbeing by subsidising up to 80% of your monthly ClassPass subscription
• A referral bonus scheme when you bring new talent to our #bestteamever!

Who you are:

• Proven experience in account management or sales leadership within the hospitality technology industry
• Demonstrated success in building and leading high-performance teams
• Successful track record of achieving quota and meeting and/ or exceeding KPIs
• Strong overall business and people skills, including planning, presentation skills, sales skills
• Proven experience in crafting and advancing a forward-thinking vision and strategic direction
• The ability to engage in intricate conceptual reasoning will be essential to navigate multifaceted challenges and devise innovative solutions
• Engage in a leadership approach that emphasizes sustainability, ensuring that initiatives not only thrive in the present, but also contribute positively to the future
• Ability to inspire those around you with your passion and drive, fostering a motivating environment
• Proven experience in talent for mentoring to foster their growth and development

The annual base salary for this role ranges up to $150,000.00 USD + variable component. We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.