Director of Revenue Strategy Services @ OTA Insight in Greater Madrid Metropolitan Area

What you will do

Where you will have impact

• Lead a team of revenue strategy professionals as you drive the effort to stand up a new office in Madrid supporting hotels throughout EMEA
• Provide ongoing leadership and support to your team through regular 1:1s, mid-year & year-end conversations, annual planning conversations and goal setting, call feedback, new hire and ongoing training, and coverage during time-off or gaps in staffing
• Serve as the EMEA liaison for Revenue Strategy Services working closely with the global head of RSS and Lighthouse leadership team
• Strategize on bandwidth and property assignments on a regular basis ensuring adequate coverage and appropriate headcount
• Collaborate with leaders in the Dallas office ensuring consistent communication and execution of Lighthouse RSS standards across time zones and markets
• Support sales specialists by attending and assisting with demos and pricing for potential new clients
• Work directly with talent acquisition, hosting interviews and providing feedback for RSS candidates
• Be the main point of contact for owners and clients for your office’s hotel portfolio providing a high level of oversight, customer service and assist with any conflict resolution
• Work closely with product teams and customer care ensuring our customers receive best in class service for all required products along with their RSS subscription
• Think critically about the business, providing recommendations and solutions for RSS challenges
• Provide temporary revenue strategy support as we build the team:
• Analyze, recommend, and implement rate, yield, channel, and E-commerce strategy changes for a portfolio of hotels
• Support and/or lead revenue calls with Hotel Owners, General Managers, Directors of Sales and other key stakeholders
• Build and maintain relationships as a trusted advisor for our clientele through ongoing revenue calls and ad hoc communication
• Present summarized key findings and results to ownership and investment groups
• Review Daily Glance reports for each hotel in the portfolio and provide necessary analysis, recommendations, and/or strategy implementations
• Help manage the Online Travel Agent relationships, digital marketing, and promotion participation to increase conversion and placement for hotel clients
• Assist in ad hoc analysis and reports for hotel clients to identify revenue opportunities
• Assist or lead the development of new tools, reports, and processes for the Lighthouse team
• Utilize revenue management reporting and tools to increase room revenue and grow Revenue Per Available Room (RevPAR) index for a portfolio of 8-15 hotels
• Monitor rate parity across all booking channels and ensure straight-line availability to maximize revenue potential
• Provide guidance to hotel teams on the latest brand updates and actionable revenue management opportunities

Who you are

• At least 5-10 years of hotel revenue management experience 
• At least 5 years leading a team of hotel revenue professionals
• Advanced knowledge of a wide variety of market appropriate hotel brands and systems 
• Exemplary interpersonal skills that motivate, empower and influence team members to drive results, resolve conflicts and promote a positive work environment
• Experience managing elite, high-profile hotels in dynamic markets
• Experience working with ownership and investment groups presenting results and findings in a poised and professional manner
• Bachelor’s in Business Administration, Economics, Hospitality Management, or related field
• Excellent communication skills and comfortability presenting data & analysis
• Strong understanding of hotel operations
• Strong ability to work in a team environment and collaboration during team meetings
• Must be able to read, write, and understand the English language, prepare reports in the proper format, punctuation, spelling, and grammar; speak with poise and confidence
• Spanish/French or other European dialects are strongly preferred
• Committed to 75% of in-office work days, or 3-4 days per week

What’s in it for you

• A flexible working environment `
• Unlimited time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
• 160€/month on your Cobee flexible benefits card to be used on either food (restaurants, bars, coffee shops, delivery, etc), Transportation (Monthly bus/metro tickets) or Nursery for children up to 3 years old.
• 40€/month to learn or improve any language on Preply
• Alan health insurance: 100% coverage for you, your spouse and your dependants
• A motivation to deliver your best work as we have built a high-bar and very talented team of individuals that are friendly, creative, open-minded, and passionate about what they do
• A compensation that values your work and which we will proactively keep competitive
• A referral bonus scheme when you bring new talent to our #bestteamever!