Head of Customer Success @ Cheqroom in New York, United States

To apply for this job please visit cheqroom.recruitee.com.

Head of Customer Success

Job description

Hi there! We are Cheqroom, but will talk about us later…today is all about you! We’re opening a new position for Head of Customer Success to join our team! Ready for your next challenge?

What will you be doing?

  • Lead and coach our CS team, providing them with guidance and direction to ensure the highest customer standards are met.
  • Work in a collaborative leadership style, fostering communication and building cross-team relationships
  • Develop and execute effective strategies to reduce customer churn and constantly grow the net recurring revenue.
  • Analyze customer feedback regularly to track satisfaction and adjust processes as needed.
  • Manage ongoing relationships with customers and ensure customer success teams are helping to drive product adoption with the help of training, marketing and overall customer experience.
  • Inspiring and coaching the CS team to deeply understand Cheqroom’s customers’ objectives
  • Work closely with our VP of Revenue in order to coordinate and continuously improve the Customer Success strategy.

Job requirements

Are you the one?

  • You have 3+ years of people management experience, and you have already recruited people for your own team.
  • You have 5-7 years of experience within a SaaS environment.
  • Strong empathy for customers AND passion for revenue and growth
  • Demonstrate operational excellence when it comes to problem-solving, analytical thinking, process development, delegation, and strategic planning
  • Proven experience with team performance reporting creation and communication to team members and other company stakeholders as required
  • Passionate about building a culture of ownership, growth, and continuous curiosity. Your presence inspires and motivates your peers and your team.
  • You are comfortable working in a fast-paced, collaborative environment with peers who challenge you to grow
  • An entrepreneurial and ‘get-things-done’ mindset focused on delivering results
  • Ideally, you have an understanding and experience with the implementation of SaaS Customer Success Tools (Totango, Gainsight, Vitally)

Why should you join us?

We are a fast-moving scale-up with offices in the beautiful city of Ghent (Belgium), and lively New York.

Joining Cheqroom is joining a highly motivated and inspiring team of colleagues who are happy to take you on this rollercoaster of challenges and experiences! We think outside the box and welcome everyone!

We top it with:

  • We work in a hybrid model and promote flexibility,
  • Annual personal learning budget ‍ ,
  • Work from abroad (The world is your oyster! Get your bags ready because you will have 6 weeks to work remotely)
  • Proper tools so you can do your work properly, without frustration (laptop, phone and all the usual)
  • all the usual extra benefits , and some more,
  • and a great company culture where you will feel right at home!

Last (but not least) who are we?

Cheqroom is the number-1 equipment-management software, and we are getting ready to further scale globally.

Our mission? Let makers make!

We make equipment management delightfully simple for companies like Google, Fox Sports, EA, Gorillas, NBC, ESPN, … We help them to stay on top of their inventory by digitizing the entire process through an intuitive and collaborative software solution that saves both time and money. Allowing them to focus on their passion to create.

*Diverse teams build better products An asterisk you’ll want to read

We know for a fact that women, people of color, and minorities, in general, are not likely to apply for a job they only feel 70% qualified for. We’re here to tell you that you are, in fact, enough, and strongly encourage you to be confident and to submit your application either way. You’ve got this.

We know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates, so please don’t hesitate to apply — we’d love to meet you!