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Head of Customer Success @ Unbox in Unbox the Universe

Unbox

About Unbox
We believe that (re)building better societies requires better fund distribution. That is why we created and are operating a software platform where organisations can build, own, control, operate and service their own fund distribution solutions. The platform allows users an efficient, transparent, and targeted distribution of their funds, preventing slippage and leakage.

In this context, our SaaS management portal provides communities with an easy-to-use platform for managing stakeholders ranging from funders and merchants to spenders. This portal enables behavioural nudging, identity management, conditional earning, and targeted spending, among many other features.

Join our dynamic team with decades of experience and a passion for doing well by doing good.
About the role
We are on the lookout for an experienced Head of Customer Success to join the Unbox team. The Head of Customer Success will be instrumental in propelling the company’s ambitious growth plans. This role focuses on championing a customer-centric approach across all facets of the business. Offering the unique opportunity to build and lead a team. We are looking for a strategic thinker who is equally adept at hands-on involvement with processes and direct customer engagement.
What you’ll do
  • Develop and implement customer success strategies that align with our business goals
  • Build, manage, and mentor a customer success team, fostering a culture of excellence and continuous improvement
  • Collaborate closely with other departments to ensure a seamless customer journey and to integrate customer feedback into product development and service offerings
  • Establish and track key metrics related to customer satisfaction, retention, and loyalty
  • Lead hands-on efforts in resolving customer issues and enhancing their experience with our platform
  • Provide insights and guidance to customers, ensuring they maximize the benefits of our platform
  • Develop a deep understanding of customer needs and trends to inform future product enhancements and marketing strategies
About you
  • Proven experience in a customer success leadership role in a SaaS or technology-focused environment
  • Strong strategic thinking skills, coupled with a hands-on approach to customer engagement and problem-solving
  • Exceptional communication and team-building skills, with the ability to inspire and lead teams
  • Experience in building and scaling customer success teams is highly desirable
  • A passion for technology, innovation, and making a social impact
A final word
We are in search of high achievers who embrace hard work, ownership, and responsibility. If you are looking to move beyond the traditional nine to five and contribute your time and efforts to something impactful, join us in (re)building better societies. Explore our values and culture: Unbox Values.
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