People Operations Manager @ OTA Insight in Ghent Metropolitan Area

OTA Insight

+44 20 3095 2727

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At Lighthouse (formerly OTA Insight), we’re on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.

We successfully raised 80 million in series of B funding, we welcomed four companies to our organization and want to grow over 100 million in ARR in 2024. With more than 560 teammates illuminating the way, representing 34 nationalities living in 35 different countries of which 175 in Belgium alone, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionizing the hospitality sector?

We are looking for a full-time People Ops Manager to join the People & Talent Team in our Ghent, Belgium office. The ideal candidate will be a self-reliant contributor who can work autonomously and proactively to ensure a smooth running People Ops function in Belgium and APAC region. 

They will act as the expert for HR operations, payroll & benefits queries & processes from employees and external partners in the regions and will have a passion for detecting gaps and improving processes. This role will also offer exposure to global People Operations and provide learning opportunities.  

Where you will have an impact:

  • Administrative & Payroll:
    • Work alongside the other People Ops Manager to process payroll for employees via our payroll platform  and handle all employees questions and administration 
    • Administer all EMEA/APAC employee benefit programs, including enrollments and terminations
    • Coordinate and conduct employees informative sessions regarding benefits for all EMEA/APAC employees
    • Together with the People Ops Manager (EMEA), plan and administer the annual Total Reward review.
    •  Coordinate the company’s fleet
  • Compliance: 
    • Be up to date with current laws and regulations and be proactive in communicating this to people and functional leaders. 
    • Contributes to People Ops compliance efforts by ensuring guidelines and policies are consistent and enforced in the areas of employment regulations.
  • Proactively identify new processes and/or services to streamline efficiencies and look to automation and improvement as we grow
  • Projects:
    • Participate in End of Year, Forecasting, M&A activities (if required) and other ad hoc projects
    • Recommend, design, and draft employee lifecycle policies and procedures that enhance and optimise existing HR practices

Who you are:

  • Bachelor in Human Resources or Accounting with minimum of 3 years equivalent experience in a similar function
  • Strong interest in processes improvement, D&I, social law and owns local health and safety knowledge
  • Strong communication and analytical skills combined with a proactive attitude 
  • Exceptional organisational and ninja-like multitasking skills; juggling deadlines and priorities while managing ambiguity and staying cool as a cucumber
  • An independent, autonomous and proactive hands-on approach to all tasks; willing to roll-up your sleeves to help anytime and to collaborate effectively

What’s in it for you?

  • A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world
  • Unlimited time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
  • A motivation to deliver your best work as we have built a high-bar and very talented team of individuals that are friendly, creative, open-minded, and passionate about what they do
  • Workshops and frameworks that help employees realise their full career potential
  • A mandate to operationalize and democratise research through tools, training, and processes
  • The opportunity to shape the products that more than 85,000 users rely on worldwide
  • A choose-your-own mobility budget when you’re based in Belgium or a company car
  • Extensive health insurance packages for you and your dependents prioritising our employees’ holistic well-being and healthcare needs
  • Private pension funding through group insurance
  • A compensation that values your work and which we will proactively keep competitive
  • A referral bonus scheme when you bring new talent to our #bestteamever!

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it’s part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.

We value the unique perspective and talents that you bring, and we’re excited to see how your light can shine within our team. We can’t wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.