Support Officer @ Efficy in Netherlands (‘S-Hertogenbosch)

Efficy is looking for a Support Officer to support our customers in working with the PerfectView CRM application. Most questions will be functional questions about how things work in the application. You are part of the support team.

Large company with close relations

Efficy has a vision to become the leading CRM provider in Europe, and with more than 300,000 users we are getting closer every day. In Efficy two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

We really want our employees to thrive in their daily life, and therefore you can expect online music quizzes, onsite ping-pong tournaments, and lots of more. The communication is informal, and your colleagues are only a short call away. You will have more than 500 colleagues placed in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Hong Kong and a few remote.

Your mission:

As a support officer, you strive to answer functional questions from users of PerfectView CRM Online in the best possible way. In doing so, you take into account the contractual and other obligations towards these customers and the priority of the call/question. You answer as many questions as possible directly and involve the second-line service desk as little as possible.

Your tasks, responsibilities and authority

• Handling incoming (functional) questions from our customers.
• Analysing and resolving questions by watching via teams with the users.
• Monitoring the on-time handling of questions within the set objectives.
• Taking both telephone and e-mail enquiries received.
• Managing and drafting standard texts and instruction documents in order to make the process at the service desk as efficient as possible.
• Maintaining your knowledge of CRM Online. You adopt a proactive attitude in gaining knowledge of new or changed functionalities.

We offer you:

• A competitive salary package;
• A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happens;
• High flexibility and hybrid work is part of our DNA;
• State of the art offices with our unique co-living-co-working concept where teamwork is the norm;
• International growing opportunities and internal mobility;
• Events: team lunches, after works, sport, trips;
• Learning opportunities: languages, tech, product, sales techniques, leadership.

About YOU 

A successful candidate needs to meet the following requirements:

• Independent, accurate, stress-resistant, team player.
• Experience in conducting interviews
• Experience with Microsoft Office, in particular Word and Excel
• Experience with or knowledge of database systems
• The ability and drive to perform under high time pressure if required
• Good command of the Dutch and English languages, both verbally and in writing
• Strong communication skills
• A “hands-on” mentality
• Knowledge of CRM is an advantage

You will be based in ‘s Hertogenbosch.

How to apply
Please apply by providing your CV as soon as possible. We will hire as soon as we find the right person.

Do you have questions about this position? Please contact aat@efficy.com