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Implementation Specialist @ Unbox in Unbox the Universe

Unbox

About Unbox
We believe that (re)building better societies requires better fund distribution. That is why we created and are operating a software platform where organisations can build, own, control, operate and service their own fund distribution solutions. The platform allows users an efficient, transparent, and targeted distribution of their funds, preventing slippage and leakage.

In this context, our SaaS management portal provides communities with an easy-to-use platform for managing stakeholders ranging from funders and merchants to spenders. This portal enables behavioural nudging, identity management, conditional earning, and targeted spending, among many other features.

Join our dynamic team with decades of experience and a passion for doing well by doing good.
About the role
At Unbox, we seek an experienced Implementation specialist to deploy our tailored solutions for our clients. In this role, you will be responsible for demonstrating how our solutions work to clients and answering questions relating to implementation. We expect the Implementation specialistto act as a client’s primary point of contact and initiate implementation processes as quickly as possible.
To be successful as an implementation specialist, you should be able to work well as part of a TEAM.
What you’ll do
  • Understand and troubleshoot company products and services
  • Work with clients to help deploy and configure the products to the client needs
  • Coordinate the implementation process between the client team and Unbox team members
  • Collect and analyze customer information to make informed client recommendations
  • Creating a project plan for each client for the timely implementation of our software solutions
  • Build and maintain client relationships and ensure customer satisfaction

  • Ensure clear and concise documentation

About you
  • At least 2-3 years of experience in software implementation, technical consultancy, or similar roles
  • Ability to efficiently diagnose and remedy technical issues
  • Ability to build and maintain customer relationships
  • Proficiency in technical product and system installation such as: fintech SaaS, B2B SaaS, Web3, etc.
  • Able to collaborate with colleagues and clients
  • The ability to multitask effectively
  • Strong analytical and problem-solving skills

  • Fluent English is required in spoken and written communication

A final word
We are in search of high achievers who embrace hard work, ownership, and responsibility. If you are looking to move beyond the traditional nine to five and contribute your time and efforts to something impactful, join us in (re)building better societies. Explore our values and culture: Unbox Values.
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