Senior Director, RSS Operations @ OTA Insight in Dallas-Fort Worth Metroplex

OTA Insight

+44 20 3095 2727

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At Lighthouse (formerly OTA Insight), we’re on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.

We successfully raised 80 million in series of B funding, we welcomed four companies to our organization and want to grow over 100 million in ARR in 2024. With more than 560 teammates illuminating the way, representing 34 nationalities living in 35 different countries of which 175 in Belgium alone, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionizing the hospitality sector?

As a part of the growing Revenue Strategy Services (RSS) team at Lighthouse, you will be on the forefront of domestic and international expansion for this crucial business function. Over the past decade, our Revenue Strategy Services team has set themselves apart from the competition with our dedicated team of revenue management experts offering holistic revenue management service using the best tools in the industry. As a Senior Director, you will lead operations in the AMERs region while helping to grow and foster the team abroad. This role is a premier opportunity to set our team up for success and growth for years to come.

Where you will have impact:

  • Lead a team of revenue strategy professionals in our team in Dallas and throughout the US
  • Provide ongoing leadership and support to your team through regular 1:1s, mid-year & year-end conversations, annual planning conversations and goal setting, call feedback, new hire and ongoing training, and coverage during time-off or gaps in staffing
  • Serve as the AMER liaison for Revenue Strategy Services working closely with the global head of RSS and Lighthouse leadership team
  • Strategize on bandwidth and property assignments on a regular basis ensuring adequate coverage and appropriate headcount
  • Collaborate with leaders across all offices ensuring consistent communication and execution of Lighthouse RSS standards across time zones and markets
  • Support sales specialists by attending and assisting with demos and pricing for potential new clients
  • Work directly with talent acquisition, hosting interviews and providing feedback for RSS candidates
  • Be the main point of contact for owners and clients for your office’s hotel portfolio providing a high level of oversight, customer service and assist with any conflict resolution
  • Work closely with product teams and customer care ensuring our customers receive best in class service for all required products along with their RSS subscription
  • Think critically about the business, providing recommendations and solutions for RSS challenges
  • Provide temporary revenue strategy support as we build the team:
    • Analyze, recommend, and implement rate, yield, channel, and E-commerce strategy changes for a portfolio of hotels
    • Support and/or lead revenue calls with Hotel Owners, General Managers, Directors of Sales and other key stakeholders
    • Build and maintain relationships as a trusted advisor for our clientele through ongoing revenue calls and ad hoc communication
    • Present summarized key findings and results to ownership and investment groups
    • Review Daily Glance reports for each hotel in the portfolio and provide necessary analysis, recommendations, and/or strategy implementations
    • Help manage the Online Travel Agent relationships, digital marketing, and promotion participation to increase conversion and placement for hotel clients
    • Assist in ad hoc analysis and reports for hotel clients to identify revenue opportunities
    • Assist or lead the development of new tools, reports, and processes for the Lighthouse team
    • Utilize revenue management reporting and tools to increase room revenue and grow Revenue Per Available Room (RevPAR) index for a portfolio of 8-15 hotels
    • Monitor rate parity across all booking channels and ensure straight-line availability to maximize revenue potential
    • Provide guidance to hotel teams on the latest brand updates and actionable revenue management opportunities

What’s in it for you?

  • A flexible, hybrid working environment where you can work from home or at one of our seven offices around the world
  • The opportunity to help launch a new office within the Revenue Strategy Services (RSS) function charting the path for future RSS expansion
  • Unlimited PTO, allowing you to take time off as you see fit
  • Two annual Wellbeing Days, on top of your personal holidays, when we take some time away from our computers with the entire company
  • Workshops and frameworks that help employees realize their full career potential
  • The opportunity to shape the products that more than 85,000 users rely on worldwide
  • The chance to grow and evolve the data culture at a fast-growing scale-up
  • A compensation program that values your work and which we will proactively keep competitive
  • 401k matching up to 4%
  • The option of three health insurance plans from Blue Cross Blue Shield that will suit your personal needs
  • We know not everyone relaxes the same way; therefore, we’ve opted to support your general wellbeing by subsidizing up to 80% of your monthly ClassPass subscription
  • A referral bonus scheme when you bring new talent to our #bestteamever!

Who you are:

  • At least 8-10 years of hotel revenue management experience 
  • At least 5-10 years leading a team of hotel revenue professionals
  • Advanced knowledge of a wide variety of market appropriate hotel brands and systems 
  • Exemplary interpersonal skills that motivate, empower and influence team members to drive results, resolve conflicts and promote a positive work environment
  • Experience managing elite, high-profile hotels in dynamic markets
  • Experience working with ownership and investment groups presenting results and findings in a poised and professional manner
  • Bachelor’s in Business Administration, Economics, Hospitality Management, or related field
  • Excellent communication skills and comfortability presenting data & analysis
  • Strong understanding of hotel operations
  • Strong ability to work in a team environment and collaboration during team meetings
  • Must be able to read, write, and understand the English language, prepare reports in the proper format, punctuation, spelling, and grammar; speak with poise and confidence
  • Committed to 4 days per week in-office

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it’s part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.

We value the unique perspective and talents that you bring, and we’re excited to see how your light can shine within our team. We can’t wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.