Senior Salesforce Administrator / CRM Manager @ Guardsquare in Leuven (BE)

Summary

Guardsquare is seeking a Senior Salesforce Administrator / CRM Manager to join our IT team. This role involves deploying and managing Salesforce within the company, handling maintenance, improvements, administration, and support. Strong coordination, administration, and analytical skills are essential for success in this position.

Responsibilities

As a Senior Salesforce Administrator / CRM Manager, you will manage a junior Salesforce Administrator and contribute to the management of our Salesforce instance at the individual level. You will be the main point of contact between our company, stakeholders, vendors, and development teams. Your responsibilities will include understanding the business and user requirements and establishing processes to define the development needs accordingly.

You can also expect to take care of the following:

• Design, improve, and manage our Salesforce system, making it a reliable and accurate source of information for our business data
• Create and follow a plan for developing our CRM system based on input from various teams and executives, as well as your own assessment of our needs
• Help evaluate and implement new systems and integrations
• Automate complex business processes
• Handle system configuration tasks, such as declarative automation, lightning components, and APEX implementation
• Manage user access and permissions, troubleshoot issues, and provide training and support

• Create custom reports and dashboards to track important business metrics and progress
• Collaborate with different teams to find ways to improve our processes and lead projects to implement solutions
• Establish best practices for using Salesforce to support our business and maintain data accuracy
• Keep up with Salesforce updates and new features, assess their impact on our business, and recommend their adoption
• Develop and maintain documentation, including procedures, training materials, and system diagrams
• Share your expertise and provide guidance to the team as a Salesforce expert

Profile

The successful candidate has:

• 4+ years of hands-on experience
• Extensive knowledge of Salesforce features and functionality, including Sales Cloud and Service Cloud
• Experience in managing outside contractors
• Familiarity with Salesforce Development concepts and tasks, such as APEX Classes and Triggers, Javascript, VisualForce, and Web Service calls
• Strong knowledge of automation using flows, process builders, and workflow rules
• Knowledge of how to use Data Loader (or other data loading tools), and mass data manipulation
• Ability to assess the impact of new requirements on Salesforce and other related applications, systems, and processes

• Strong analytical skills to solve complex problems and design effective solutions
• Demonstrated skills in project management and managing Salesforce for a managed services and/or SaaS organization
• Excellent oral and written communication skills in English, including the ability to conduct presentations to large groups
• Ability to build effective relationships, listen, communicate, influence, and collaborate with teams at all levels of the organization
• Highly motivated, collaborative, and team-oriented
• Detail-oriented, organized, and follows through exceptionally well
• Fluent in English

Nice to have: 

• Salesforce developer skills and experience
• Sales Cloud and/or Service Cloud certifications
• Salesforce Administration certification
• Knowledge of DocuSign, Salesloft, and Sales Navigator administration

What Guardsquare offers you

• A full-time job with a competitive salary package
• You are provided with the tools & flexibility to develop yourself successfully 
• An international environment where you will interact with motivated & open colleagues from different backgrounds
• A workplace where you can share and implement your ideas
• A hybrid work policy, which helps guarantee an excellent work-life balance

At Guardsquare, we take pride in being a diverse and multicultural company with team members representing numerous nationalities. We value different perspectives and opinions throughout the business which has contributed to our being the market leader in mobile application security. 

You will be part of a dynamic team that strives for excellence and focuses on continuous education and enhancement in skills. We encourage & empower our trusted colleagues to share their opinions, actively collaborate, and continue to learn and grow.

So, what are you waiting for? Join us! 

You can apply for this opportunity by filling out the application form below! 

About Guardsquare

Guardsquare offers the most complete approach to mobile application security on the market. Built on the open source ProGuard technology, Guardsquare’s software integrates seamlessly across the development cycle. From app security testing to code hardening to real-time visibility into the threat landscape, Guardsquare solutions provide enhanced mobile application security from early in the development process through publication.

More than 900 customers worldwide across all major industries rely on Guardsquare to help them identify security risks and protect their mobile applications against reverse engineering and tampering.

Guardsquare is based in Leuven (Belgium) with offices in Boston (USA) and Munich (Germany).