Tech Writer @ Unbox in Unbox the Universe


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About Unbox

We believe that (re)building better societies requires better fund distribution. That is why we created and are operating a software platform where organisations can build, own, control, operate and service their own fund distribution solutions. The platform allows users an efficient, transparent, and targeted distribution of their funds, preventing slippage and leakage.

In this context, our SaaS management portal provides communities with an easy-to-use platform for managing stakeholders ranging from funders and merchants to spenders. This portal enables behavioural nudging, identity management, conditional earning, and targeted spending, among many other features.

Join our dynamic team with decades of experience and a passion for doing well by doing good.

About the role
We are looking for a tech writer, short for technical writer, a professional who specializes in creating written content that communicates technical and complex information in a clear and understandable manner. You would play a crucial role in translating intricate technical concepts, instructions, and documentation into user-friendly materials. Your work is not limited to traditional documentation; it can include a range of content types such as manuals, guides, online help, tutorials, FAQs, and more. The primary goals is to ensure that users, whether they are end-users, developers, or other stakeholders, can easily comprehend and apply technical information.
Your would build the bridge for between internal and external developer teams.
What you’ll do
  • Documenting Processes: Describing technical processes, procedures, and workflows in a way that is accessible to the target audience
  • Creating Manuals and Guides: Developing comprehensive manuals, guides, and reference documents that assist users in understanding and utilizing products, software, or services
  • API Documentation: Writing documentation for application programming interfaces (APIs) to help developers understand how to interact with and integrate software components – by using internal Api documentation
  • Training Materials: Developing training materials, including tutorials and training guides, to facilitate the learning process for users
  • Collaboration with Subject Matter Experts (SMEs): Working closely with technical experts and developers to gather information and ensure accuracy in technical documentation
  • Editing and Reviewing: Reviewing and editing technical content to ensure accuracy, consistency, and adherence to style guides
  • Knowledge of Tools: Proficiency in using documentation tools, version control systems, and other software to manage and publish technical content effectively
  • Audience Analysis: Understanding the needs and knowledge levels of the target audience to tailor documentation accordingly
  • Staying Updated: Keeping up to date with industry trends, product updates, and technological advancements to produce relevant and timely documentation
About you
  • Startup mindset
  • 100% remote
  • Autonomy
  • Technical proficiency: you do not need to code but you need to graps how things are built and working
  • Clarity in communication
  • Writting skill, from grammar to style (passive/active voice etc…)
  • Research skill, ability to search, dig and gather information
  • Attention to detail
  • Visual communication
  • User-Centered Focus, user centric, always consider the needs of users
A final word
We are in search of high achievers who embrace hard work, ownership, and responsibility. If you are looking to move beyond the traditional nine to five and contribute your time and efforts to something impactful, join us in (re)building better societies. Explore our values and culture: Unbox Values.